Desktop Support Technician

Job Description

Job Description

Overview

We are seeking a customer-focused Desktop Support Technician to provide high-touch, white glove technical support to end users in a fast-paced corporate environment. This individual will be responsible for troubleshooting hardware and software issues, supporting conference room technology, managing service requests through ServiceNow, and delivering exceptional customer service to executives and employees.

• Deliver white glove desktop support for end users, including VIP and executive-level personnel.
• Troubleshoot and resolve Windows 10 operating system issues, software problems, and hardware failures.
• Provide hands-on break/fix support for Dell, Lenovo, and HP laptops, desktops, and peripherals.
• Support and maintain conference room technology including audio/video equipment and meeting room systems.
• Install, configure, and troubleshoot Microsoft 365 applications and related productivity tools.
• Diagnose and resolve printer issues, with a focus on HP printer support and maintenance.
• Utilize ServiceNow to document, track, and manage incidents, service requests, and resolutions.
• Provide remote support using Bomgar (BeyondTrust) and other remote access tools.
• Perform workstation deployments, hardware upgrades, imaging, and equipment replacements.
• Escalate complex technical issues to appropriate teams while ensuring timely communication and resolution.
• Maintain accurate documentation of technical procedures, asset inventory, and support activities.

• 2+ years of Desktop Support, IT Support, or Help Desk experience.
• Experience providing white glove or executive-level technical support.
• Strong knowledge of Windows 10 environments.
• Hands-on experience supporting Dell, Lenovo, and HP hardware.
• Experience troubleshooting and supporting Microsoft 365 applications.
• Familiarity with ServiceNow ticketing systems.
• Experience with HP printers and peripheral device troubleshooting.
• Knowledge of remote support tools such as Bomgar (BeyondTrust).
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize tasks and manage multiple support requests in a fast-paced environment.

• Experience supporting conference room and audiovisual technologies.
• Exposure to endpoint deployment, device imaging, and asset management.
• Microsoft certifications or other relevant technical certifications are a plus.

Key Skills: White Glove Support, Desktop Support, Executive Support, ServiceNow, Dell Hardware, Lenovo Hardware, HP Hardware, HP Printers, Windows 10, Microsoft 365, Conference Room Support, Bomgar, Remote Support, Hardware Break/Fix, Troubleshooting.

This is a Contract position based out of Rocky Mount, NC.

The pay range for this position is $25.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Rocky Mount, NC.

This position is anticipated to close on Oct 31, 2026.

This is a fully onsite position in Rocky Mount,NC.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.