Service Desk Technician

Job Description

Job Description

Service Desk TechnicianOverview

We are seeking a Service Desk Technician to join a collaborative and fast-paced support team. This individual will provide first-level technical support, assist with troubleshooting hardware and software issues, monitor system performance, and ensure a high-quality customer experience. The ideal candidate is a motivated problem solver with strong communication skills, technical curiosity, and a willingness to learn.

• Deliver exceptional customer service by professionally and efficiently handling inbound support requests from both end users and field personnel.
• Troubleshoot and resolve hardware, software, and system-related issues, escalating when necessary.
• Serve as a backup operations resource to help maintain system integrity and operational continuity.
• Monitor system alerts, error logs, and communication channels, reporting and escalating issues according to established procedures.
• Enter and maintain accurate information within scheduling and tracking systems.
• Complete daily operational tasks and checklists with a high level of accuracy.
• Participate in project initiatives and support implementation activities.
• Perform User Acceptance Testing (UAT) for software updates and new releases.
• Process system configuration requests and ensure timely completion.
• Conduct preliminary troubleshooting of processing or system errors and coordinate escalations as needed.
• Support additional operational and technical tasks as assigned.

• Entry-level IT, Help Desk, Service Desk, Technical Support, or Customer Support experience.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong attention to detail.
• Comfortable learning new technologies and processes.
• Ability to maintain a calm and professional demeanor during high-pressure situations.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Demonstrated technical aptitude through hands-on experience with computer hardware, gaming systems, PC building, break-fix support, or related technical hobbies.

• Passionate about technology and solving problems.
• Customer-focused with a positive, can-do attitude.
• Eager to take on new responsibilities and expand technical skills.
• Team-oriented and adaptable to changing priorities.

• Fully onsite position.
• Collaborative, close-knit team environment.
• Must be available to work during critical operational periods, including peak business events and high-volume support windows.

This role offers an excellent long-term career opportunity within a growing organization, providing exposure to IT support, operations, troubleshooting, and system administration functions.

This is a Contract to Hire position based out of Louisville, KY.

The pay range for this position is $18.00 - $18.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Louisville,KY.

This position is anticipated to close on Aug 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.