IT Support Technician

Job Description

Job Description

We are looking for an IT Support Technician to support retail technology operations in Bolingbrook, Illinois. This Long-term Contract position is ideal for someone who enjoys hands-on hardware work, organized tracking, and day-to-day coordination with store teams, field technicians, and internal support groups. The role focuses on preparing, shipping, and supporting a range of store technology while helping maintain accurate records of assets, service activity, and device rollouts.

Responsibilities:
• Prepare and configure technology equipment for use in retail locations, ensuring devices are ready for deployment.
• Package and send replacement hardware to stores and field technicians in a timely and accurate manner.
• Maintain organized records for inventory, service requests, and deployment activity using Excel and ServiceNow.
• Provide setup and basic troubleshooting support for retail devices and related hardware issues.
• Support store technology including iPads, point-of-sale and payment equipment, scanners, and camera or security systems.
• Work closely with store personnel, third-party technicians, and internal IT teams to coordinate support needs and device distribution.
• Assist with tracking hardware movement and deployment progress to help keep operational timelines on schedule.
• Contribute to a collaborative support team environment where communication, dependability, and strong interpersonal skills are important.• Experience working with computer hardware and associated peripheral devices in a support or technician role.
• Familiarity with Apple devices, including setup and basic issue resolution for iPads or similar hardware.
• Knowledge of PC hardware preparation, installation, and replacement processes.
• Ability to manage inventory details, ticket updates, and deployment records with strong accuracy and attention to detail.
• Experience using Excel and service management platforms such as ServiceNow.
• Comfortable coordinating with multiple stakeholder groups, including end users, outside technicians, and internal IT staff.
• Basic troubleshooting skills for retail technology, payment hardware, scanners, and security-related equipment.
• Strong communication skills and a team-oriented approach in a fast-paced support environment.