Shift Leader

Shift Leader Chick-fil-A Douglas

At Chick-fil-A Douglas, we believe leadership is about serving others, creating remarkable guest experiences, and helping team members grow. We are looking for motivated, servant-hearted leaders who are passionate about people, operations, and excellence.

Position Summary

The Shift Leader is responsible for leading daily restaurant operations, ensuring exceptional guest service, supporting team members, and maintaining Chick-fil-A standards. Shift Leaders play a critical role in creating a positive culture while helping the restaurant operate efficiently and effectively.

Key Responsibilities

• Lead shifts with energy, positivity, and a servant's heart.
• Coach and encourage team members to perform at their highest level.
• Place team members in positions where they can succeed and grow.
• Create a positive, team-focused environment that promotes accountability and excellence.
• Lead by example in attitude, work ethic, and professionalism.

• Oversee daily shift operations to ensure smooth and efficient service.
• Manage labor deployment, breaks, and team positioning throughout the shift.
• Monitor dining room, drive-thru, kitchen, and guest service areas to ensure operational excellence.
• Assist with cash management procedures and ensure accuracy in transactions.
• Respond quickly and effectively to operational challenges and guest concerns.

• Deliver and model genuine hospitality.
• Ensure every guest receives friendly, accurate, and timely service.
• Resolve guest concerns with professionalism and care.
• Help create a welcoming environment that reflects Chick-fil-A's values.

• Uphold Chick-fil-A food safety and quality standards.
• Ensure cleanliness and organization throughout the restaurant.
• Maintain compliance with health and safety procedures.
• Protect the integrity of the Chick-fil-A brand through attention to detail and operational excellence.

Qualifications

• Previous leadership experience required; restaurant leadership experience preferred.
• Strong communication and interpersonal skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Dependable, organized, and solution-oriented.
• Demonstrates initiative and sound decision-making skills.
• Passion for serving others and developing people.

Availability Requirements

• Flexible availability, including mornings, evenings, Saturdays, and holidays as needed.
• Ability to work in a fast-paced environment and remain on your feet for extended periods.

What We Offer

• Leadership development and growth opportunities
• Positive and encouraging work environment
• Competitive pay based on experience and qualifications
• Opportunity to make a meaningful impact on guests, team members, and the community
• If you are passionate about serving others, developing people, and leading with purpose, we would love to meet you. Apply today and help us create remarkable experiences every day.

Work Schedule

• 8 hour shift
• Weekend availability
• Day shift
• Night shift

Benefits

• Flexible schedule
• Paid training