Quality Management Specialist - North FL (66843)

Quality Management Specialist - North FL

Family Support Services Riverplace - Jacksonville, FL 32207

Overview

Position Type: Full Time Education Level: 4 Year Degree/BA or BS Category: Nonprofit - Social Services

Description

Quality Management Specialist

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement: Earn up to $5,250 per qualifying year to invest in your education.
• Health Insurance: Choose from four comprehensive Florida Blue health insurance plans to keep you and your family covered.
• Dental Plan: Enjoy an employer-paid dental plan for our valued employees.
• Life Insurance: Your peace of mind matters to us. We provide employer-paid life insurance.
• Employee Assistance Program (EAP): a free, confidential resource, available to assist employees and their families in dealing with life's challenges, and the demands of work/life balance.
• Paid Time Off (PTO): Relax and recharge with our generous PTO plan.
• Paid Holidays: Enjoy the 12 holidays (to include 1 floating holiday) and unwind with family and friends to celebrate and rejuvenate!
• Well-Being Program: Stay healthy and engaged with our highly interactive well-being program. Employees can earn three additional PTO days per plan year by simply participating.
• 401k Plan: Secure your financial future with our 401k plan with employer contribution of 3%.
• Additional Benefits: Explore our range of benefits, including Flexible Spending Accounts (FSA), Vision Plan, Short & Long-Term Disability coverage, Employee Discounts, and more.

The mission of Family Support Services of North Florida is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary

Conduct quality case management reviews of the Case Management Organizations to ensure compliance with applicable state and federal regulations and program objectives. Review and evaluate performance regarding fulfillment of contract obligations. Determine quality of care and reports results to oversight groups. Investigate and report on client complaints and incident reports.

This position is unique in that it also serves as a position in assisting as a back-up Foster Care Referral (FCR) Specialist. The FCR Specialist is responsible for investigating Special Conditions Reports known as Foster Care Referrals as it pertains to children involved in case management services from either a case management or licensing perspective. Foster Care Referrals are concerns reported to the Hotline related to the care provided to a child in an out of home placement with a relative or non-relative, or concerns related to a child's safety, permanency, or well-being for families under protective supervision that do not meet the criteria for acceptance of a report of abuse, abandonment, or neglect. These referrals may include placement disruptions and case plan or safety plan violations. The intent is to provide notification to the child welfare professional to reassess the child's safety, permanency, and well-being. These referrals may include situations involving the removal caregiver which impact the child's safety. This position will make recommendations regarding corrective actions for relative and non-relative caregivers or actions needed by case management to resolve any identified concerns.

Job Duties

Conduct quality case management case reviews which include but not limited to pre and post case consultations as it relates to the Life of Case Reviews, Special Project Reviews and CFSR/PIP case reviews. Analyze reports and assist in monitoring data integrity and report to the Director of Quality Management Assist in determining compliance with contractual requirements and assist in providing training to improve performance. Process incident reports entered Mindshare and the DCF systems as required per FSS OP and DCF Guidelines. Conduct investigations into client complaints and assist in the review, research, and tracking of incident reports. Additionally, participate in conflict resolution. Assist the Case Management Organizations in quality improvement planning to ensure compliance with applicable state and federal regulations and program objectives. Perform other duties. Assisting as a secondary Foster Care Specialist.

Minimum Qualifications

• Requires a Bachelor's degree from an accredited college or university, focus in social services or a related field is preferred. A Master's degree from an accredited college or university can substitute for one year of experience.
• A minimum of three years of experience working with dependent, emotionally disturbed or high-risk children and their families.
• Child Welfare certification, Valid driver's license required.

• Schedule & Hours

• Mon-Friday 8:30am-5:00pm
• Hybrid schedule post training as schedule permits (typically after first 90 days)

Once the offered candidate accepts, they must complete the following:

• a Level II Background screening (Live Scan) in which your fingerprints will be used to conduct the screening. Please see the link with further details:
• Clear a local background check from the County in which you reside – you need to go to a local police station or sheriff's office and request a background check.
• Clear a substance abuse screen.
• Provide copies of all degrees prior to your first day of employment.
• Clear a Motor Vehicles Record check and must be insurable under the company's automobile policy.
• Provide copy of driver's license.
• Provide copy of automobile insurance if deemed to be a driving risk.
• Positive references.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit

Qualifications

FSS provides equal employment and advancement opportunity for all individuals without discrimination because of race, creed, color, gender, religion, age, national origin, disability, military status, marital status, or the other protected categories as defined by the EEOC and takes affirmative action in the implementation of this policy. If accommodation is needed in order to participate in the application process, please contact the Human Resources department at View email address on click.appcast.io for our Duval and Nassau counties.