Automated Material Handling Systems Operations Analyst

Job Description

Job Description

Time type: Full time

Shift: Sunday–Wednesday, 6:00 PM–4:30 AM

Power the future of warehouse automation

At Symbotic, Customer Operations leads day-to-day performance of our robotic material handling system—driving safety, quality, and reliability. As an AMHS Operations Analyst, you’ll be the heartbeat of the control room: translating data into action, coordinating maintenance and production, and ensuring that people and machines work in sync.

Your impact

• Embed a safety-first mindset in alignment with OSHA, Symbotic, and customer policies.
• Oversee live system KPIs and resource availability across personnel and robotic vehicles.
• Align with the customer to plan schedules, release production, and receive inventory efficiently.
• Lead first-response troubleshooting to minimize downtime; escalate complex issues decisively.
• Interface with remote Symbotic software engineers and on-site management to resolve software incidents.
• Operate a purpose-built GUI to manage system flows safely and accurately.
• Orchestrate daily run plans and coordinate maintenance with technicians and the Automation Manager based on warehouse priorities.
• Maintain rigorous event logs; grow into the on-site software authority with a systems-thinking approach to interdependencies and consequences.
• Diagnose robotic vehicle errors through log analysis; capture clear notes and notify service teams.
• Mentor peers on troubleshooting and equipment repair within your training scope.
• Partner with tiered support to sustain production targets.
• Support additional initiatives and tasks as assigned by leadership.

What you’ll need to succeed

• 1+ year of experience in a computer or automation environment preferred.
• Ability to direct daily standard work and prioritize actions for the team.
• Detail-driven communicator with strong English writing and speaking skills.
• Learner’s mindset with a willingness to assist teammates.
• Positive response to feedback and recognition.
• Comfort with high-volume multitasking and rapid context switching.
• High urgency and ownership.

Working conditions

• Access structures via steep stairs; work near elevated railings.
• Indoor work with temperature exposure from 105&degree; down to 32&degree; Fahrenheit.
• Construction-phase locations require PPE: hard hat, safety vest, steel-toe shoes, eye/ear protection, and fall protection (e.g., harness).
• Safely lift up to 50 lbs and move items up to 80 lbs.
• Stand/walk for 10–12 hours; frequent reaching with hands/arms.
• Operate at heights up to 45 ft and within spaces as narrow as 24 in; ability to stand, climb/balance, stoop, kneel, crouch, and crawl.
• Capable of occasional/continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movements using both hands and feet.
• Follow all safety requirements, including Lockout/Tagout and fall protection protocols.

Skills and tools

Proficiencies:

• Customer Service
• Warehouse Experience
• Excellent Communication Skills
• Basic Computer Skills
• Microsoft Excel

Systems you’ll use:

• Warehouse Management Software
• Material Handling Systems
• HMI
• Conveyor Systems