Collections Specialist

Job Description

Job Description

Cornerstone Staffing Solutions is actively hiring Loan Servicing Specialists (Collections) to work onsite at a leading manufacturer in Johnson City, TN.

If you have experience in  collections, loan servicing, banking, call centers, customer service, or account management , this could be a great opportunity to get your foot in the door with a company offering  long-term potential .

If you’re currently looking for work and want to move quickly through the hiring process, apply today!

Position Details

• Pay: Starting at $17.00/hour+
• Schedule: Full-Time, Monday–Friday 8am-5pm | 1 day a week 10am-7pm
• Location: Onsite – Johnson City, TN
• Position: Temp-to-Hire
• Start: Immediate hiring need

What You'll Do

As a Loan Servicing Specialist, you’ll work directly with customers to manage past-due accounts, discuss payment options, and help resolve delinquent balances.

Your day-to-day responsibilities will include:

• Contacting customers regarding past-due loan accounts by phone, email, and written communication
• Discussing and negotiating payment arrangements
• Helping customers resolve delinquent accounts
• Documenting collection activity accurately in company systems
• Monitoring account status and following up on outstanding balances
• Answering customer questions and researching account information
• Meeting established collection goals, productivity standards, and performance metrics
• Using  Microsoft Office, Outlook, Word, Excel , and internal systems
• Maintaining professionalism and following company policies and applicable regulations
• Working closely with the team and management to meet department goals

What Makes You a Great Fit?

We're especially interested in candidates who are:

• Experienced in  collections, loan servicing, banking, call centers, financial services, or customer service
• Comfortable making and receiving a high volume of phone calls
• Confident communicating with customers about sensitive account matters
• Goal-oriented and motivated by meeting performance expectations
• Organized and able to manage multiple accounts and priorities
• Professional, dependable, and detail-oriented
• Comfortable working in a  fast-paced, performance-driven environment
• Proficient with Microsoft Office and Outlook
• Able to maintain excellent attendance and reliability

Education: High School Diploma or GED required. Additional education is a plus, but not required.

Experience: 1–5 years of relevant experience preferred.

Why Apply?

This isn't just a short-term job. This is a  temp-to-hire opportunity with the potential to become a long-term position for the right candidate.

Incentive opportunities.

If you're ready for a new opportunity, have strong customer service or collections experience, and  want to get working soon , don't wait to apply!