Client Services Analyst - Japanese Corporate Banking

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Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary:

The Japanese Corporate Banking (JCB) Client Services Analyst’s primary responsibility is to assist JCB corporate banking clients in responding their inquiries and requests, determining appropriate pricing of loans and deposits based on the market condition at the time of request and relationship status and instructing middle and back office to book transactions once the rates are agreed upon. As a JCB Client Services Analyst, you will contribute to the growth of JCB and maximize overall client satisfaction. It is also your responsibility to proactively reach out to the clients in case of irregular activities at their account to resolve any discrepancies as well as funding shortage in order to protect the client fund by acting as the first line of defense protecting the bank’s capital, liquidity, and reputation. JCB Client Services Analyst performs the essential function within the Client Services Department (CSD) of Japanese Corporate Banking (JCB), offering a wide range of services such as loans, deposit, investment, cash management and foreign exchange (FX), and play a critical role to differentiate MUFG’s JCB itself from US local competitors.

The candidate for this role MUST be bilingual (read, write, speak) in both English and Japanese .

Primary Responsibilities include:

Perform critical Interaction with JCB clients (80%):

• Monitor maturing loans, deposits and foreign exchange (FX) transactions, proactively reaching out to the clients to ensure the client’s funding, saving and forex needs are properly addressed each day
• Determine the rate applicable to the clients based on the relationship status and credit approval conditions and seek funding rates from Global Market Division
• Instructs the back office operations to proceed with booking the transactions once the terms and conditions of the products are agreed upon ensuring those meeting approved conditions confirming sufficient credit capacity,
• Close foreign exchange deals (buying and selling) with all major currencies for spot dates and also set forward option contracts
• Arrange standby domestic/Caymen/money market for various terms and conditions ensuring the rate quoted meeting all internal guidelines
• Improving/maintaining client satisfaction by respond in a timely manner to various client inquiries and requests;
• Deepen awareness and limit the potential for fraud. Investigate any suspicious activities and wire transfers, contacting clients to ensure all funding and fund transfers are properly authorized by registered representatives.
• Monitor NSF(non-sufficient fund) data throughout the day and contact the client and relationship manager to address the NSF not to lead to overdraft
• Monitor WIP account to ensure every entry should be accounted for to have correct GL data
• Meet with the client to brief on the services CSD provides and support the relationship manager to market JCB’s full service and dedicated client service resources

Inter-department coordination to address the client request and inquiries and contribute to department management through participation into trainings, projects and maintaining comprehensive data(20%):

• Maintain full understanding of the Bank's internal policies and procedures relevant to credit policies (ACP/ACRP), transaction banking products, acquire knowledge and keep abreast of overall banking operation and products as well as the financial market conditions;
• Work with Transaction Banking Client delivery team to follow up with the client to address any issues
• Participate in departmental and JCB cross unit projects;
• Update and maintain a variety of databases; retrieve data to produce reports, conduct analyses, and respond to client and management inquires;
• Participate in Kaizen activity to improve accuracy and efficiency of operations and prepare and update CSD operation manuals and procedures, if any;
• Perform duties as assigned by Department Head including, such as:
  • Assist with State, Federal, and internal audits.
  • Investigate and provide solutions for past due and pending items.

Qualification:

• Minimum one year of client services work experience in Financial Services industry is required
• Prior experience in corporate banking, wealth management or at a senior retail branch level is preferred
• In-depth knowledge of corporate banking procedures, products and operations (Loan, Deposit, Foreign Exchange, a full suite of transaction banking products, wire transfer, ACH,), trade finance products (SBLC, LC, BB BR)
• Excellent communication skills with attention to details and problem-solving capacity is required (Japanese language proficiency is preferred)
• Be able to communicate effectively and build positive working relationships with various internal partners
• Knowledge of basic PC applications (MS Word, Excel and PowerPoint)
• Basic knowledge of accounting principles

Education:

• Bachelor’s degree or have equivalent work experience is required

The typical base pay range for this role is between $69K - $88K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.