IT - Digital Platform Delivery - Technical Product Owner

TITLE: Technical Product Owner STATUS: Exempt REPORTS TO: Director - Enterprise Core Banking and Engineering DEPARTMENT: Enterprise Platforms Admin

JOB CODE: 11190

PAY SCALE: $112,200.00 - $125,000.00 Annually General Description The Technical Product Owner will be responsible for developing and executing a comprehensive approach to deliver one or more major products, capabilities, services, or enhancements in accordance with the product roadmap. This role works with Program Managers, Business Leaders, and a cross‑functional Scrum team to deliver the product. It manages the overall effort to deliver products, capabilities, services, and enhancements using the strategic vision as well as established key performance indicators. Tasks, Duties, Functions Provide thought leadership, anticipate, and understand business needs, map these needs to external market trends, conduct vision/validate sessions with business stakeholders, and formulate investment cases; translate business needs into technical requirements, document and prioritize user stories, and partner with technology delivery teams to drive execution. Serve as the voice of the business and drive to balance the needs of business users with funding and resource availability; partner with business stakeholders in recommending technology solutions to support business needs; clarify and document business requirements. 20% Providing guidance and direction to SCRUM team and business partners 20% Research 20% Documentation and reporting 10% Product consultation 30% Project support Define, deliver, prioritize, and manage a major product backlog with input from key stakeholders across the organization. Assist and guide business partners in developing business requirements, timelines, milestones, and dependencies, ensuring close collaboration with the development team and vendor partners. Ensure user stories are “ready” for development to start work and have correct acceptance criteria. Provide input into product vision, goal setting, execution, and product roll‑out strategies and possess technical product knowledge or specific domain expertise. Contribute to the work of the Line of Business Program Manager as they define a product differentiation strategy. Work closely with cross‑functional teams on requirements and drive user experience design, journey discussions, and track progress towards the release of a product. Develop personas either alone or in conjunction with a team including user experience experts to track performance, inform product design and development decisions to drive usage. Define customer needs and the associated features to meet those needs, identify possible automated or digital solutions for customer issues, establish success criteria and measurable results. Advocate on behalf of the customer for the development team. Prioritize defect or bug resolution. Coordinate with other functional teams to support communication about initiatives and the creation of product collateral. Always ensure alignment with key stakeholders to deliver a cohesive experience. Strategic thinker with the ability to inspire confidence from, and to collaborate closely with technology leaders and internal stakeholders. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti‑money laundering laws. Handle other duties as may be assigned. Physical Skills, Abilities, and Exertion Effective oral and written communication skills required to manage and evaluate staff, create presentations, prepare reports, write recommendations, execute analysis, and accomplish other managerial functions listed. Reliable leader with ability to maintain the highest level of integrity and trust. Organizational Contacts & Relationships Internal: All levels of staff and management. External: Members, vendors, suppliers, volunteers, external auditors, professional and community organizations, and law enforcement agencies. Qualifications Education: Bachelor’s degree, preferably in Management Information Systems, Information Management, Information Technology/Computer Science or related work experience. Experience: Three (3) years or more in product management, digital transformation, solution design, and business planning, and three (3) years or more in operations, engineering, agile methodologies, or solution development. Knowledge/Skills: Demonstrated experience in new product development preferred, familiarity with global business practices affecting the supply chain, experience with or ability to understand commercial implications of proposed solutions, risk assessment, and financial business case analysis; demonstrated success in assessing, developing, and deploying new offerings or incremental enhancements. Good knowledge of Agile principles and process. Strong verbal and written communication skills. Successful track record of developing products within deadlines. Excellent attention to detail. Sharp analytical and problem‑solving skills. Creative and innovative thinker. Physical Requirements Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range; a device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Unusually long work hours may be required to accomplish tasks. Licenses / Certifications Agile certifications or Azure ecosystem (DevOps) preferred. Legal Disclaimer This job description provides an overview of the general scope and level of work expected to be performed, but it is not an exhaustive list of all duties or responsibilities associated with the position. The credit union reserves the right to modify, add, or remove duties as needed without advance notice. Employees may be required to perform additional tasks and duties as directed by their supervisor, provided such tasks are within the employee’s knowledge, skills, and abilities, or can be performed with reasonable training. Nothing in this job description alters the at‑will employment relationship or limits the credit union’s right to assign or reassign duties and responsibilities to this position at any time. Revision Rev. 1/9/2026 #J-18808-Ljbffr Golden 1 Credit Union