General Manager

Job Description

Job Description

• Daily Operations & Leadership
  • Oversee all aspects of restaurant operations during open hours, including food prep, service, cleanliness, and closing procedures.
  • Create the plan for the day & week.
  • Create and manage employee shift schedules to ensure appropriate coverage.
  • Maintain a visible presence on the floor and in the kitchen to lead by example and be a doer.
• Team Management & Development
  • Recruit, hire, train, and onboard new team members.
  • Motivate and manage team performance, address issues promptly and fairly.
  • Foster a positive, inclusive workplace culture with high morale and accountability.
• Customer Experience
  • Build relationships with excellent service and hospitality at all times.
  • Resolve customer complaints or concerns quickly and professionally.
  • Promote a welcoming atmosphere aligned with Clean Eatz values.
• Financial Oversight
  • Monitor daily sales and labor reports; manage food and labor costs.
  • Enter invoices, track inventory, order supplies, and manage vendor relationships.
• Cleanliness, Safety & Compliance
  • Ensure compliance with local health codes, food safety standards, and labor laws.
  • Train staff on safety, sanitation, and emergency protocols.
  • Maintain equipment and facilities in safe working order.
• Local Marketing & Promotions
  • Execute store-level & local marketing initiatives (specials, holidays, events).
  • Respond to reviews.
• Reporting & Communication
  • Report store performance to the Regional Manager or owner.
  • Communicate updates, goals, and feedback to staff effectively.