Customer Service Representative

Job Description

Job Description

We are looking for a dependable Bilingual Customer Service Representative to support daily office operations and deliver responsive service to customers. This contract opportunity with potential for a permanent role is ideal for someone who enjoys balancing administrative work with customer interaction and can manage detailed account tasks with accuracy. The role includes handling payments, maintaining customer records, preparing service-related documentation, and assisting with routine reporting in a fast-paced utility office environment.

Responsibilities:

• Manage incoming mail, organize account-related documents, and maintain accurate filing systems for office records.

• Assist customers by answering questions, resolving service concerns, and providing attentive support through inbound and outbound communication.

• Enter customer payments, post account activity in the system, and apply deposits, tap fees, and other charges accurately.

• Reconcile the daily cash drawer by reviewing transaction reports, matching totals to bank deposits, and filing completed reconciliation documents.

• Create and update customer profiles, including new service setup, final account processing, and meter information entry.

• Prepare work orders for service corrections, reconnections, and account closures when customers move or require account changes.

• Compile account information for credit reporting, review data for accuracy, and submit required documentation in a timely manner.

• Support audits and management requests by preparing correspondence, producing copies, and gathering records as needed.

• Previous experience in customer service, call center support, or office administration.
• Ability to handle inbound and outbound calls effectively while resolving customer issues.
• Experience processing payments, posting transactions, and working with account records.
• Proficiency with Microsoft Excel, including the use of formulas and basic reporting functions.
• Strong data entry skills with close attention to detail and accuracy.
• Ability to manage multiple tasks, stay organized, and meet daily deadlines in a busy office setting.
• Effective written and verbal communication skills with a detail-oriented approach to customer interactions.