General Manager

General Manager PositionWe are growing and looking for a General Manager to help manage our Dunkin' team! We currently have nine locations.A General Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence, and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, franchisee standards, and in compliance with all applicable laws.Competencies:Develops and maintains guest satisfactionDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for:Sets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersSets, prioritizes and maintains focus on important goalsReads and interprets reports to establish goals and deliver resultsSeeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve resultsProblem Solving and Decision Making:Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryIdentifies root cause of a problem and implements a solution to prevent from occurringEmpowers others to make decisions and resolve issuesInterpersonal Relationships & Influence:Develops and maintains relationships with teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsEncourages collaborationLeads others; negotiates and takes effective actionBuilding Effective TeamsIdentifies and communicates team goalsMonitors progress, measures results and holds others accountableCreates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employee's strengths, accomplishments and developmentListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resourcesConflict ManagementSeeks to understand conflict through active listeningRecognizes conflicts as an opportunity to learn and improveResolves situations using facts involved, ensuring consistency with policies and proceduresEscalates issues as appropriateDeveloping Direct Reports and OthersWorks collaboratively with employees to create individual development plans to strengthen employee's knowledge and skillsRegularly discusses progress towards goals, reviews performance and adjusts development plans accordinglyProvides challenging assignments for the purpose of developing othersUses coaching and feedback opportunities to improve performanceIdentifies training needs and supports resources for development opportunitiesBusiness and Financial AcumenUnderstands guest and competition; translates and applies own expertise to address business opportunitiesApproaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement changeHas a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goalsUnderstands, analyzes and communicates the key performance/profit levers and manages to these measuresSkills and Qualifications:3+ years of restaurant, retail, or supervisory experience with responsibility for financial results.Basic computer skillsFluent in spoken and written EnglishBasic math and financial managementStrong analytical skills and business acumenWorks well with others in a fun, fast-paced team environmentOn time and in proper uniform, demonstrates honesty and a positive attitudeThis position requires constant standing, walking, and moving for many hoursMay be required to be present before the restaurant opens, or when the restaurant closes, may be required to work various daily shifts to ensure the restaurant is performing excellentlyRequire access by the restaurant or management via phone at any time of dayAbility to lift 20-25 pounds on a regular basis, and up to 50 lbs occasionallyResponsibilities:Required 50-55 Hours/weekThis position must be willing to put in extra hours if needed.25-40 hours per week will be in operations, coaching, teaching, and correcting.The remaining 15-25 hours per week is required for operational duties such as employee scheduling, employee reviews, hiring, training, truck orders, marketing windows, etcAnytime Availability Required on Saturday and Sundays. Our busiest days of the weekThe position does not require regular travel, but may occasionally travel for training or other business purposes, therefore reliable personal transportation is required (for bank deposits, etc)Team Environment:Hire, train and develop their employeesMotivating OthersCommunicate job expectations to their employeesPlan, monitor, appraise and review their employees' job performanceProvide coaching and feedback; disciplines when appropriateOperational Excellence:Create and maintain a guest first culture in the restaurantEnsure all shifts are appropriately staffed to achieve guest service goalsMaintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable lawsEnsure Brand standards and systems are executedPrepare and complete action plans; implement production, productivity, quality and guest service standardsComplete audits and implement plans to drive system improvementsProfitability:Control costs to help maximize profitabilityExecute all in-restaurant marketing promotions in a timely mannerExecute new product roll-outs including team training, marketing and samplingSet sales goals and track resultsCompany IntroductionDunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.