Office Manager - Billing

POSITION DETAILS

DEPARTMENT: BILLING

REPORTS TO: DIRECTOR, REVENUE CYCLE

FLSA STATUS: EXEMPT

COMPENSATION: $66,300 PER ANNUM

POSITION SUMMARY

THE OFFICE MANAGER – BILLING PROVIDES ESSENTIAL OPERATIONAL AND ADMINISTRATIVE SUPPORT TO THE DIRECTOR, ASSISTANT DIRECTOR, AND SENIOR MANAGEMENT OF THE AMBULANCE BILLING DEPARTMENT. THIS ROLE COORDINATES DAILY DEPARTMENTAL ACTIVITIES, MAINTAINS ADMINISTRATIVE WORKFLOWS, SUPPORTS STAFF WITH OPERATIONAL NEEDS, AND FACILITATES CLEAR, CONSISTENT COMMUNICATION ACROSS THE DEPARTMENT. PLEASE NOTE: THIS POSITION DOES NOT PERFORM BILLING OR COLLECTIONS FUNCTIONS. THE FOCUS OF THIS ROLE IS DEPARTMENTAL EFFICIENCY, STAFF COORDINATION, DOCUMENT

MANAGEMENT, AND OPERATIONAL SUPPORT.

DUTIES & RESPONSIBILITIES

ADMINISTRATIVE & OPERATIONAL SUPPORT

* PROVIDE DAY-TO-DAY OPERATIONAL AND ADMINISTRATIVE SUPPORT TO THE DIRECTOR,

ASSISTANT DIRECTOR, AND SENIOR MANAGEMENT

* ASSIST MANAGEMENT WITH INTERNAL COMMUNICATIONS, DEPARTMENTAL UPDATES, AND

POLICY REMINDERS

* SUPPORT THE COORDINATION OF DEPARTMENT PROJECTS AND INITIATIVES AS DIRECTED

BY LEADERSHIP

* MAINTAIN ORGANIZED, ACCURATE RECORDS RELATED TO DEPARTMENTAL ADMINISTRATIVE

ACTIVITIES

* PERFORM ADDITIONAL ADMINISTRATIVE OR OPERATIONAL DUTIES AS ASSIGNED

STAFF COORDINATION & COMMUNICATION

* SERVE AS A RESOURCE FOR STAFF ON GENERAL ADMINISTRATIVE INQUIRIES, INCLUDING

TIMESHEETS, PAYROLL SCHEDULES, AND PAYSTUB ACCESS

* ASSIST WITH MONITORING DEPARTMENT ATTENDANCE AND ADDRESSING

ATTENDANCE-RELATED MATTERS PER COMPANY POLICY

* MEET WITH TEAM MEMBERS TO REVIEW AND REINFORCE DEPARTMENT POLICIES,

PROCEDURES, AND WORKFLOW EXPECTATIONS

* SCHEDULE AND COORDINATE CANDIDATE INTERVIEWS FOR OPEN DEPARTMENTAL POSITIONS

DOCUMENT & SUPPLY MANAGEMENT

* TRACK AND DISTRIBUTE INCOMING PATIENT CORRESPONDENCE, INCLUDING MAIL AND

DOCUMENTATION REQUIRING DEPARTMENT REVIEW

* MONITOR AND ORGANIZE INCOMING HOSPITAL FACE SHEETS, ENSURING TIMELY ROUTING

TO THE APPROPRIATE TEAM MEMBERS OR WORKFLOWS

* COORDINATE AND MAINTAIN OFFICE SUPPLY INVENTORY, ENSURING ADEQUATE STOCK AT

ALL TIMES

PROCESS IMPROVEMENT

* IDENTIFY WORKFLOW INEFFICIENCIES AND PROACTIVELY COMMUNICATE IMPROVEMENTS TO

DEPARTMENT LEADERSHIP

REQUIREMENTS

* STRONG ORGANIZATIONAL AND ADMINISTRATIVE MANAGEMENT SKILLS WITH THE ABILITY

TO MANAGE MULTIPLE PRIORITIES

• EXCELLENT VERBAL AND WRITTEN COMMUNICATION AND INTERPERSONAL SKILLS
• DEMONSTRATED ABILITY TO MAINTAIN CONFIDENTIALITY AND PROFESSIONALISM WHEN

HANDLING SENSITIVE EMPLOYEE INFORMATION

• STRONG PROBLEM-SOLVING AND DECISION-MAKING ABILITIES
• ABILITY TO WORK INDEPENDENTLY AND COLLABORATIVELY WITH MANAGEMENT AND TEAM

MEMBERS

• PROFICIENCY IN MICROSOFT OFFICE SUITE AND STANDARD OFFICE SYSTEMS
• ABILITY TO CLEARLY INTERPRET AND COMMUNICATE POLICIES AND PROCEDURES TO STAFF

PERFORMANCE STANDARDS

SUCCESS IN THIS ROLE IS MEASURED BY THE FOLLOWING:

• CONSISTENT ATTENDANCE, PUNCTUALITY, AND RELIABILITY
• PROFESSIONALISM AND RESPECTFUL

  COMMUNICATION

  WITH STAFF AND LEADERSHIP AT ALL

LEVELS

• ACCURACY AND ORGANIZATION OF ADMINISTRATIVE RECORDS AND DOCUMENTATION
• DEMONSTRATED CONTRIBUTION TO DEPARTMENTAL EFFICIENCY AND EFFECTIVE

COMMUNICATION * CONSISTENT ADHERENCE TO COMPANY POLICIES AND A POSITIVE CONTRIBUTION TO TEAM

CULTURE