Client Success Manager

Client Success Manager

At AppWork, we've built a simple, user-friendly PropTech platform that modernizes maintenance operations. Our platform brings everything into one easy-to-use platform so property managers, maintenance teams, and residents can all enjoy a smoother, more connected experience.

Are you a property manager, leasing manager, or leasing consultant ready to step off-site but still want to stay in a client-facing role? We want to hear from you!

As a client success manager at AppWork, you'll use your on-site multifamily experience to help other properties run more smoothly - without the day-to-day stress of onsite operations. You'll work closely with property management and maintenance teams, guiding them through onboarding, training, and ongoing success with AppWork.

This role is highly client-facing and relationship-driven. You'll act as a trusted partner to your clients, helping them adopt new workflows, solve real operational challenges, and get long-term value from the platform. Because you've worked onsite, you understand the realities of maintenance operations and can speak your clients' language.

Client success or account management experience is helpful, but not required. What matters most is that you're proactive, detail-oriented, polished, and genuinely enjoy working with people. If you're someone who likes solving problems, building relationships, and making a measurable impact, you'll thrive in this role.

Onboarding & Implementation:

• Lead new client onboarding, guiding them through the implementation process.
• Collaborate with client teams to configure their AppWork environment to align with their unique operational needs.

User Training:

• Deliver engaging training sessions for users, focusing on technicians, supervisors, and managers, both virtually and in-person.
• Ensure users feel confident and empowered to leverage AppWork's features effectively.

Product Usage Monitoring:

• Perform regular audits to track client engagement and usage of AppWork.
• Proactively reach out to clients to address gaps in usage and identify opportunities for optimization.

Tier 1 Support:

• Act as the first point of contact for client support inquiries, resolving issues efficiently and effectively.
• Escalate complex issues to the development team with thorough documentation and follow-up.

General Account Management:

• Build and maintain strong, trusting relationships with clients.
• Schedule regular check-ins to review performance, gather feedback, and provide insights.
• Communicate new features, updates, and best practices to ensure ongoing client success.

Qualifications:

• On-site property management experience required (property manager, assistant pm, leasing manager, or similar).
• Strong understanding of maintenance operations, including work orders, vendor coordination, and day-to-day site workflows.
• Comfortable in a highly client-facing role—you enjoy building relationships and being a trusted partner.
• Experience onboarding, training, or supporting teams through new processes or tools (formal client success experience not required).
• Proactive, detail-oriented, and confident managing multiple clients or priorities at once.
• Strong communication skills, with the ability to explain workflows and tools to non-technical users.
• Tech-savvy and comfortable learning new systems; experience with SaaS tools, CRMs, or ticketing systems is a plus.
• Excited to work in a fast-growing, evolving environment and help shape client success processes.
• This role is contingent upon successful completion of a background check.

Why Work for AppWork:

• Competitive compensation package
• Stock options
• Full suite of benefits (medical, dental, vision) + $100k company-paid life insurance
• Unlimited PTO
• Recognition and rewards programs
• A collaborative, upbeat environment with company events throughout the year