Customer Success Specialist

ABOUT NOGIGIDDY

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.

THE ROLE

When our users have questions, run into issues, or need a hand — you're the person they count on. As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and genuine responses across email, chat, and social. No degree required — just strong communication, patience, and a real desire to help people succeed.

RESPONSIBILITIES

Respond to user inquiries via email, chat, and social media channels in a timely and professional manner

Troubleshoot issues related to offers, account access, and platform navigation

Escalate complex issues to the appropriate team with full context and documentation

Maintain detailed records of user interactions in our support CRM

Identify recurring issues and report patterns to the product team

Contribute to the help center by writing and updating FAQ articles

Deliver consistently high CSAT scores through genuine, solution-focused support

REQUIREMENTS

No degree required

Prior customer support experience preferred but not required — we'll train you

Clear, empathetic written and verbal communication

Patient and calm under pressure — you don't match the energy of an upset user

Organized and able to manage a high volume of tickets without letting things slip

Familiarity with support tools (Zendesk, Intercom, or similar) is a plus

BENEFITS

Hourly pay of $16–$22/hr

Fully remote

Paid training on all systems and product knowledge

Growth path into team lead or operations roles

Access to the full NoGigiddy earning opportunity network

Equal Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.