Director, Division Asset Protection - HSQ/NYC

Overview Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Director, Division Asset Protection leads all Asset Protection operations within their division, ensuring execution of AP strategies and that every store and market under their oversight meets or exceeds shortage and profitability goals. They serve as the division’s primary authority on asset protection, driving results through hands-on leadership, operational excellence, and decisive action. The Director oversees Senior Investigators and Training teams, sets priorities, and takes full responsibility for delivering measurable outcomes that protect the business, strengthen compliance, and safeguard the brand. Key partners include the Divisional VP, Store Managers, AP Leaders, Senior Regional leaders, and the Regional Director of Stores, with the Director ultimately accountable for AP performance across the division. What You Will Do Lead and execute the division’s asset protection strategy, ensuring alignment with enterprise goals and exceeding performance expectations. Own shortage performance by identifying risks, implementing solutions, and holding teams accountable for execution. Direct all investigations and training initiatives, ensuring timely resolution of theft, fraud, and compliance issues. Set investigative priorities and coordinate efforts across stores and central teams to maximize effectiveness. Take decisive action on performance gaps, deploying resources and corrective measures to protect profitability. Monitor and manage case productivity, recoveries, and incident response to ensure measurable impact. Lead emergency management for the division, acting as the primary decision-maker and communication hub during critical incidents. Drive talent strategy, overseeing succession planning, development, and retention for AP leadership roles. Promote a culture of inclusion, accountability, and growth, fostering authentic connections within the team. Observe operational processes, such as RFID and Reverse Logistics, and provide feedback and insights to functional support leaders. Manage the expense budget and approvals for AP related repairs and balance the AP stores’ staffing budget within assigned division. Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. Other duties may be assigned as needed. Skills You Will Need Strategic Ownership : Ability to design, implement, and execute Asset Protection strategies that drive measurable business results across the division. Decisive Leadership : Demonstrated track record of taking ownership of outcomes, addressing performance gaps, and driving continuous improvement. Operational Excellence : Expertise in managing investigations, shortage reduction, compliance programs, and operational processes at scale. Influence and Accountability : Skilled at leading through others, maintaining ultimate responsibility for division-wide AP performance, and collaborating with senior leadership. Crisis Leadership : Ability to manage emergencies and make rapid, informed decisions under pressure. Talent Development : Commitment to building high-performing teams, developing future leaders, and overseeing succession planning for AP leadership roles. Analytical and Communication Skills : Exceptional ability to interpret data, analyze trends, influence stakeholders, and make data-driven decisions. Who You Are A Bachelor’s degree or equivalent work experience in a related field; 5+ years in Asset Protection leadership with demonstrated success in owning divisional or regional outcomes. Ability to perform heavy lifting and stationary work as required, with safety considerations in place. Able to work a flexible schedule based on department and company needs. Able to travel, as needed. What We Can Offer You Competitive pay and benefits including comprehensive health and wellness coverage and a 401(k) match. Paid time off and holidays. Continuous learning and leadership development opportunities. Colleague Resource Groups and volunteer opportunities. About Us This is a great time to join Macy’s. We offer opportunities to be part of memorable moments in people’s lives across customer service, operations, online shopping, and more. Join us and help write the next chapter in our story – apply today! This job description is not all-inclusive. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. #J-18808-Ljbffr Macy's