Service Technician

POSITION SUMMARYThe Breakroom Service Technician is responsible for installing, cleaning, servicing, and repairing equipment at client sites. This role uses company vehicles to visit client sites on the day’s schedule and service machines efficiently and effectively. Breakroom Service Technicians specialize in common breakroom equipment, e.g. coffee machines. This position ensures continued functionality of equipment in the field and customer satisfaction through timely, friendly, quality service. Technicians exercise judgement when diagnosing causes of equipment errors, discerning when escalated action is necessary.POSITION EXPECTATIONSEnsures breakroom equipment is installed at client sites effectively, efficiently, and with high customer satisfactionConnects water sources to equipment while ensuring no leaks or water damage.Visits client sites as assigned and provides quality, efficient maintenance servicing of breakroom equipment in the fieldEffectively evaluates malfunctioning equipment and diagnoses the issue’s source; determines next steps and documents and communicates status and updates according to company procedureDelivers excellent customer service at all times, providing in-person and phone updates to clients regarding technician presence and project updates as appropriateMindfully shows care at worksites, including responsible treatment of client property and facilities:Ensures a professional finish at worksites by reasonably tidying, cleaning, and picking up debris;Cleans and wipes down all product and removes tape and packing materials;Ensures no damage to client property or goods, whether item is preexisting or part of installation;Participates in a tidy workspace by removing trash, obstacles, and hazards throughout maintenance or installation;Checks own work after each project before leaving the client site to ensure quality;Confirms no product, materials, or tools are unintentionally left behind at worksiteCollects supporting materials as needed, such as pictures for warranty claims or client signaturesMaintains and uses company equipment appropriately, responsibly, and safely without damage or lossUses safe and careful carrying and transportation techniques at all times, especially while carrying on stairsPerforms basic equipment installation functions, such as carrying and lifting, boxing or unboxing product, assembling components, connecting water lines, cleaning and detailing, etc.Carefully handles, lifts, carries, loads, secures, and unloads materials, products, and tools on and off company vehicles and between storage locations and client sitesCoordinates with Operations Support Specialist and internal team to:Plan daily route based on client locations as neededCoordinate installations with the company sales team and the client as neededProvide basic equipment demonstrations as neededPlan setup of equipment at client sites in alignment with client needs and company policies, procedures, and guidelinesPerform equipment installations, exchanges, maintenance servicing, cleanings, filter replacements, and work orders according to entered ticketsCoordinate with client directly to schedule servicing as neededReviews upcoming assigned projects and makes appropriate preparations in advance, including coordinating internally as needed, communicating with the company schedulers, and ensuring the company vehicle is loaded with the needed product and equipmentAccurately pulls, prepares, and stages product and materials for next day’s servicing scheduleInspects equipment thoroughly for concealed damages and to confirm functionality; reports any findings according to company procedureCollects, checks, and loads all the day’s needed equipment, samples, parts, accessories, servicing tools, replacement parts, and machines each morningChecks and loads all outgoing project materialsEnsures load is secure and cannot shift or fall in transitAppropriately wraps and secures all product to minimize the risk of damageAudits any outgoing equipment and requests changes as necessaryMarks any issues and reports to managementDelivers all outgoing product to clients and handles open pick-up requestsProcesses all customer returns according to company procedurePromptly logs all relevant service information for work orders and secures client signature according to company proceduresReports any undelivered orders and pick-up issues to supervisor dailyReceives calls from the internal team and makes accommodations for special requests as necessaryMaintains up-to-date vehicle checklist and reports concerns to managementMaintains a safe and clean vehicle and working environment by complying with policies, procedures, and regulationsUnderstands all company safety guidelines and protocols outlined in the Safety HandbookFollows up on vehicle maintenance and inspections as needed according to federal, state, and company guidelinesActs as the on-site point-of-contact for the customer during maintenance or installationMaintains compliance with all company guidelines and company established standardsMaintains clear and timely communication with management, including updates and concernsBuilds a familiarity with the company’s product, including brands, specifications, finishes, and descriptionsMaintains customer confidence and protects operations by keeping information confidentialOther duties as assignedSUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilities.MINIMUM QUALIFICATIONS & SKILLSEducation, Certifications, and/or Licenses:Valid driver’s license with a clean driving recordHigh school diploma or equivalent preferredExperience:6 months’ experience in an outside route-based role a plus6 months’ experience working with small machinery or mechanical equipment a plusExperience in equipment servicing industry a plusKnowledge/Skills:Knowledge of safe use of tools and equipmentAbility to drive assigned routesAbility to troubleshoot and diagnose effectivelyAptitude for manipulating mechanical or small electronic componentsAbility to read and understand manufacturer directions and instructionsAbility to work schedule as assignedPossesses consistent access to reliable transportation that can accommodate assigned work scheduleProficiency with PCs and basic computer softwareAbility to exchange information with others and understand and follow directionsAbility to be attentive to detailsAbility to stay on schedule, processing projects and managing drive times effectivelyAbility to work fully in personAbility to pass company drug and background check screeningsAbility to adhere to all company safety policiesExcellent presentation, listening, verbal, and written communication skillsAbility to manage and organize time to meet objectives and deadlinesAbility to work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work doneLives and leads by company values and serves as an example of the best we want to see in our team.Ability to interact professionally with customers, vendor partners, and fellow employeesHighly motivated to learn and grow - self-directed and proactiveReliable and responsiveDemonstrates honesty, integrity, and conscientiousness – cares about doing the right thing, not the easy thingPossesses a positive attitude and sense of humorPossesses an innovative mindset – demonstrates flexibility and problem-solving skills when met with challengesPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.While performing the duties of this job, the associate may be required to do the following:Ascend and descend ladders, stairs, scaffolding, and rampsPerform activities such as balance, bend/stoop, crouch, kneel, push/pull, reach, squatAbility to manipulate fingers and hands to perform fine motor skillsMove self in different positions to accomplish tasks in various environmentsRemain in a stationary position, often standing or sitting for prolonged periodsMove about to accomplish tasks or move from one worksite to anotherAdjust or move objects up to 75 lbs. in all directions using proper lifting techniqueLift up to 75 lbs. unassistedOperate machinery, power tools, and standard warehouse material-handling equipmentOperate motor vehiclesCommunicate with others to exchange information including in person and via phone callRepeat motions that may include the wrists, hands and/or fingersAssess the accuracy, neatness, and thoroughness of workReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORKING CONDITIONS AND ENVIRONMENTThe work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.While performing the duties of this job, the associate regularly works in a fast-paced, noisy, non-temperature-controlled environment, varying between internal warehouse environments, company vehicles, outdoors, and internal/external customer locations.COMPENSATIONStarting wage range: $20.00 - $25.00 per hour, paid on a biweekly basisMedical, dental, and vision insurance available for single or family coverage for full-time employeesEmployer-paid disability, AD&D, and life insurances coverageAdditional insurance and savings account opportunities401(k) plans with company match for qualifying employeesPaid time off and holidaysAbout the CompanyTSRC, Inc. (The Supply Room Companies, Inc.) is a business-to-business distributor of office supplies, furniture, coffee and breakroom products, janitorial and cleaning supplies, promotional products, and technology solutions to customers seeking customized workplace solutions and personalized service. We are the largest independent office supply dealer in the Mid-Atlantic region, and have locations in Colorado, Delaware, Maryland, Virginia, and Wyoming. A family-owned and -operated company since 1951, TSRC, Inc. is dedicated to supporting our team members and the communities in which we serve.TSRC, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status.If you are a qualified individual with a disability or are a disabled veteran, you have the right to request an accommodation if you are unable, or limited in your ability, to use or access our online application system. To request accommodation, please contact Human Resources at View phone number on click.appcast.io.TSRC, Inc. maintains a drug-free workplace. #J-18808-Ljbffr The Supply Room