Customer Service Representative Tier 1 (Hybrid Schedule MON-FRI)

Join Us And "Create Your Vision"

S&S Activewear is a leading North American, tech enabled specialty distributor of imprintable apparel, including t shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the "critical link" that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.

Our success has compounded since the Company's humble beginnings in 1988 as a regional t shirt distributor to a leading, multibillion dollar value-added distribution platform that drives market penetration for our suppliers while enabling growth, operations and fulfillment for a diverse range of customers across channels and business sizes.

Today, we continue to strive to be the apparel distributor of choice by inspiring and fostering growth for customers, employees and suppliers, anchored in our commitment to Lead with Respect, Never Settle, Own the Outcome, Win Together, and the belief that Innovation Powers Our Hustle. These values guide how we serve, how we collaborate and how we continuously improve, ensuring we deliver on our promise of service, deep relationships, innovation, continuous improvement and accountability.

About The Role

We are seeking energetic, reliable, and fun professionals to join our team as a CSR/Customer Service Representatives. The successful CSR will provide effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with Team members within the customer service department. We are seeking highly motivated individuals with a commitment to excellent customer service.

Schedule And Compensation

Monday - Friday (10:30am - 7pm) Full-Time, Non-Exempt

Hybrid Role: 220 Remington Blvd - Bolingbrook, IL

Hourly: $18.88

Benefits

We offer a comprehensive benefits package designed to support your life, health, and future. Benefits begin 090 days after hire and include Vacation, Personal, and Sick time; Medical, Dental, Vision, Life Insurance, and Disability coverage; Flexible Spending Accounts; and a 401(k) plan. You'll also enjoy discounts on brand-name apparel, fun employee events, and meaningful opportunities for growth and advancement. Join a company that invests in you from day one.

What You Will Do

• Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every customer.
• Accurately process transactions and educate customers on products and services via phone and chat communications.
• Promote and sustain positive relationships with both internal and external customers.
• Offer basic troubleshooting to customer including product knowledge, recommendations and problem resolution.
• Participates in assigned projects and consistently meet department goals.
• Support activities for the department as needed.

What We're Looking For

• Strong verbal and written communication skills.
• Must have basic math and computer skills.
• Ability to multi-task and be detail oriented.
• Excellent attitude and attendance/punctuality.
• Data driven and comfortable in environment with heavy emphasis on customer service and satisfaction metrics.
• Results orientated with a strong sense of accountability and urgency.
• Customer service experience preferred
• Bilingual in Spanish preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.

Working Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions.

Equal Opportunity Employer

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.

This job offer is contingent upon the completion of a satisfactory background check.