Client Partner Account Director

Role Overview At Tinuiti, a leading full‑funnel marketing agency, you will own strategic, executive‑level client relationships for a defined set of accounts, build integrated multi‑channel plans tied to client objectives, and lead client touchpoints that turn insight into decisions. You will also support 100% remote work. Key Responsibilities Account Management: Foster strong, transparent relationships with director/VP‑level stakeholders. Identify and pursue opportunities for account growth and cross‑selling, aligning with the client’s strategic goals and the company’s offerings. Proactively surface and neutralize risks and political headwinds. Business Acumen and Financial KPIs: Utilize a deep understanding of the clients’ business, industry trends, and KPIs to offer strategic guidance and impactful solutions. Connect investment and testing recommendations to measurable outcomes; lead forecasting and scenario modeling (e.g., CAC, ROAS, revenue, reach, lift) to identify waste to reduce and scale opportunities. Data & Measurement‑Driven: Synthesize multi‑source, multi‑channel data into clear stories and investment cases with expected impact and confidence ranges; present options and recommendations clients can act on. Anticipate and resolve data and QA issues; lead critical escalations; monitor outcomes, run after‑action reviews, and update assumptions and recommendations for the next client touchpoint. Innovation and Thought Leadership: Champion innovative thinking within the team, inspiring the development of leading‑edge solutions that drive client success and potentially win awards. Team Collaboration: Work closely with cross‑functional teams—including marketing, sales, and product development—to ensure that client solutions are aligned with overall business goals. Client Communication and Education: Serve as the point of contact for client communications, ensuring that clients receive timely updates on project progress and outcomes. Equip clients with the knowledge and confidence to speak about strategic directions and decisions. Industry and Channel Expertise: Maintain and apply an in‑depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations. Leverage strong knowledge of multiple digital channels (SEM, SEO, CRO, Social, Shopping, Display, etc.) to develop strategic plans, clearly tying channel recommendations to the client’s business goals. Professional Qualifications 7–10 years of experience in Client Partner roles with a proven track record of executing successful campaigns and executive relationship leadership. Cross‑channel literacy (Search, Social, Display/TV & Audio, Commerce/Retail Media, Lifecycle/CRM, Creative) with strong measurement acumen. Expertise in multiple digital platforms and how they work together. Google Analytics proficiency. Experience with research tools such as Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, Commspoint. Advanced computer skills including Microsoft Excel and PowerPoint. Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams. Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives. Compensation The base salary range is $100,000–$120,000, with incentive pay (RevShare) and discretionary annual performance bonus. Benefits Unlimited paid time off and 20 paid holidays. Fully remote work and flexible schedule. Health benefits: medical, dental, vision, life & disability, flex spending accounts. Retirement: 4% match of contributions. Perks and wellness: fringe benefits, telemedicine, teletherapy, equity. Parental leave: 16 weeks paid for birthing parents, 12 weeks for partners. Learning and development resources and mentorship opportunities. Equal Employment Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr