Clinical Operations Strategy Lead - Practice Implementation

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The Clinical Operations Strategy Lead designs and implements initiatives that optimize clinical operations and enhance care delivery across aligned area(s), or the organization. The Clinical Operations Strategy Lead works on problems of diverse scope and complexity ranging from moderate to substantial. This role will report to the National President, MSO Operations.

The Implementation Specialist will play a critical role in the successful onboarding of partner practices to CenterWell's tools, ensuring EHR systems are configured and optimized to enhance patient outcomes, reducing healthcare costs, and increasing operational efficiency. The role will require in-depth collaboration with practice stakeholders and the multidisciplinary CenterWell team to facilitate the optimization of EHR systems and implement data-sharing strategies that align with CenterWell's population health solutions and strategic ACO initiatives. This individual will be responsible for managing practice-facing projects from start to finish, providing ongoing coaching and training to practice staff, and ensuring the full adoption of value-based care models.

Primary Duties

Project Management

• Independently manage multiple implementation projects at various stages, ensuring that EHR optimization, CenterWell tools, and workflows are delivered on time and meet stakeholder expectations.
• Communicate project progress to internal and external stakeholders, including practice leadership, IT staff, and staff, ensuring full alignment with implementation goals.
• Deliver clear, concise, and structured training content on complex material, making it accessible for diverse audiences (practice executives, IT teams, clinical staff).
• Maintain and update training materials as products, workflows, tools and vendor systems evolve.
• Consult independent medical practices while providing detailed assessment and recommendations for full adoption of outcomes centric, value-based care models.
• Support/Coach partner practices through change management.
• Influence the adoption of CenterWell's best practices and materials, driving engagement and commitment from practices throughout the implementation process.
• Document implementation activities, outcomes, lessons learned, and improvement opportunities to support continuous refinement of the implementation model.
• Execute implementations at CenterWells's high service level standards.

Data Exchange and Integration

• Ensure accurate data capture in EHR systems to generate quality measures and other reporting required for CenterWell's services.
• Collaborate with practices to develop and implement data-sharing strategies, ensuring that practices are able to seamlessly exchange data with CenterWell.
• Work with the team to design integrations and interfaces that support data sharing and population health analytics, ensuring data flow aligns with CenterWell's reporting requirements.

EHR System Optimization

• Conduct comprehensive assessments to understand how practices are currently utilizing their EHR systems and identify opportunities for optimization that align with value-based care, population health and quality.
• Collaborate with multidisciplinary teams and practice stakeholders to implement EHR solutions that support CenterWell initiatives and population health goals.
• Perform technical discovery to understand practices' technical landscape (which systems are used, where data resides) and explaining data flow/integration scenarios.
• Assist practices in fully leveraging their existing EHR systems (athena, eClinicalWorks, Epic, etc.) for strategic CenterWell initiatives, including optimizing workflows and ensuring full adoption of technology for population health insights.
• Assist practices with ACO quality compliance, providing guidance on using EHR systems to meet reporting requirements.
• Stay informed on EHR vendor system updates and the implications of these changes for population health management.

Provide Implementation/EHR Expertise

• Fully manage the execution of implementation initiatives from start to hand-off to Practice Engagement.
• Lead resolution of complex technical and operational challenges.
• In collaboration with CenterWell partners
• Guide practices through CenterWell resource configuration, enablement, and EHR optimization scenarios.
  • Identify common approaches, such a template or customized reports that practices can use to achieve specific aims, such as Medicare Wellness Visits, Transitions of Care and/or Advance Care Planning.)
  • Identify existing or develop new high-quality, adult learning optimized educational materials that can assist practice staff in understanding how best to utilize their EHR system or other 3rd party systems to align with value-based care principles.
  • Understand relevant EHR vendor system updates specifically related to population health management.
  • Develop and support EHR-system-specific user groups composed of representatives from CenterWell's ACO practices to identify best practices and training opportunities.
  • Serve as an in-house expert on at least 1-2 top-tier EHRs.

Key Competencies

• Project Management: Develops implementation plans, manages timelines, tracks milestones, coordinates cross-functional deliverables, and escalates risks to keep practice onboarding on schedule.
• Relationship Building: Builds trust and rapport with diverse practice stakeholders, internal partners, and external vendors.
• Problem Solving: Diagnoses workflow, operational, technical, and adoption challenges and develops practical solutions.
• Change Management: Supports practice adoption by assessing readiness, communicating value, engaging stakeholders, addressing resistance, and reinforcing sustained behavior change.
• Communication: Explains complex implementation, EHR, data, and value-based care concepts clearly for varied audiences.
• Attention to Detail: Ensures accuracy in implementation planning, training, documentation, system configuration, data capture, and reporting support.
• Results Orientation: Maintains focus on measurable outcomes for practices, patients, operations, quality performance, and value-based care success.
• Adaptability and Learning Agility: Thrives in dynamic environments with evolving priorities, tools, vendors, workflows, and practice needs.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree required; significant relevant work experience may be accepted in lieu of educational requirements.
• 7+ years experience working as a client-facing project lead in the healthcare industry (i.e., ambulatory practice, EHR vendor, health plan, hospital, government, management consulting) with a proven track record of creating, maintaining, and enhancing customer relationships and optimization of their EHR systems.
• 3+ years implementation or optimization experience with top-tier ambulatory EHRs and practice management software, preferably with expertise in Epic Ambulatory, NextGen, Athena, or eClinicalWorks products.
• This position will work remotely within the US and may include periodic travel to partner practices and/or CenterWell meetings.

Preferred Skills, Knowledge, and Abilities

• Self-motivated and open to learn new EHR platforms/workflows.
• Relevant competencies include developing and maintaining relationships with all team members, organizational skills, project management, critical thinking, problem solving, attention to detail, and effective written and verbal communication.
• Results-oriented with the ability to prioritize and manage multiple projects in a fast paced, dynamic environment while maintaining focus on key goals.
• Ability to lead and mentor team members, fostering a collaborative and supportive work environment.
• Outstanding leadership, communication, and stakeholder management abilities
• Passion for driving positive change in healthcare delivery and improving patient outcomes.
• Experience developing and implementing innovative solutions in complex healthcare environments
• Microsoft 360's suite of tools, and with planning and scheduling their own meetings. Development experience with PowerApps and PowerBI.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$104,000 - $143,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-29-2026

About us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.