Customer Support Representative-III

Customer Experience Specialist

When you join our team, you join our dream: to grow and empower local economies. We're focused on improvementfrom moving faster to leveling up the quality of our productand our work is never complete. As *** grows both in scale and in scope of offering, we are excited and passionate about building a community. If you're looking to define your career as part of something greater than yourself, come join us as we launch and grow in markets across the U.S.

We're looking for a hands-on, people-first leader with strong operational acumen and ability to perform under high pressure environments to serve as a Customer Experience Specialist as we pilot a new suite of service offerings. In this role, you'll support high-priority initiatives, stabilize operations, and provide leadership as needed. This is a dynamic position ideal for someone who thrives in ambiguity, loves to lead teams, and enjoys solving problems on the ground. There's no such thing as a typical day, and to excel, you can't just be smart you have to be self-motivated, have exceptional interpersonal & relationship-building skills, and be analytical. We're looking for strong performers who can move fast to get things done, have a natural aptitude for blending creativity and analytics to devise innovative solutions, and are excited by the idea of bringing *** to the world. If this sounds like you read on!

You're excited about this opportunity because you will...

• Own operational excellence: Oversee day-to-day operations, ensuring fulfillment of new services run smoothly, efficiently, and safely. Monitor Dasher performance, identify root causes of inefficiencies, and implement corrective action plans.
• Drive process improvements: Use data and insights to design and execute improvements to workflows, team structures, and fulfillment practices.
• Manage: Create and own workflows that keep launch projects on track from beginning to end to build a successful business foundation.
• Support growth and change: Partner with cross-functional teams to support growth initiatives, training programs, special projects, market expansion efforts, and share insights on key learnings from coverage assignments.
• Build: Generate new business by exploring growth opportunities with new and current use-cases for the *** Marketplace and other verticals.

We're excited about you because

• You're organized and proficient using Google Suite. You can handle triaging multiple tasks at once and thrive under pressure.
• You're a strong communicator. You clearly articulate directions and may have experience in a customer-facing or management role.
• You're a self-starter. You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment.
• You're a problem solver. You have a talent for synthesizing complex projects, can independently translate high-level goals into actionable plans, and enjoy implementing processes.
• You're naturally curious. You always look for ways to innovate and improve.
• You're determined. You roll up your sleeves and do whatever it takes to make things successful.
• You're a relationship-builder. You can influence and motivate people at all levels across a variety of job functions.

Nice to haves:

• You have a Bachelor's degree or higher, or are currently pursuing one
• You have 1+ years of experience in sales, consulting, strategy, business development, operations, technology, banking, analytics, early stage startups or related experience
• Demonstrable success leading initiatives, establishing and achieving goals, and succeeding in a team environment
• You have success executing business development opportunities or negotiating partnerships