Xfinity Retail Sales Consultant

Job Summary $27.69+ Hourly – Salary is $20.00/hour Base + Targeted Commission Bring your energy, curiosity, and passion—you’ll get the tools to build a rewarding retail career at Comcast Xfinity. Job Description What you will be doing Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience. Provide outstanding customer service for all interactions. Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence. Help customers interpret and clarify account statements and process bill payments in the store. Answer questions about current or new services, make changes to account data, upgrade service levels, and process general service requests. Act as a brand ambassador to promote Comcast/Xfinity products. Show expert knowledge and passion around technology, especially Comcast products and services. Maintain detailed sales product knowledge, including competitive information. Contribute to a fun and competitive environment, connecting products and services to customers’ everyday lifestyles. Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment. What you will need to have High School Diploma or equivalent. Ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary. Regular, consistent, and punctual attendance. Ability to carry and/or lift 25‑pound boxes, and move around the store constantly. Perks and benefits Comcast provides day‑one benefits and a range of employee benefits, including Medical, Dental, and Vision coverage; Comcast XFINITY courtesy services in serviced areas; discount tickets to our Universal Resorts; paid parental leave; tuition reimbursement up to $8,000 (full‑time employees); paid time off; and a 401(k) savings plan with up to 6% dollar‑to‑dollar matching. Employees at all levels are expected to: Understand and apply our Operating Principles as guidelines for how to do the job. Own the customer experience, think and act in ways that put customers first, and provide seamless digital options at every touchpoint. Know the product and be an enthusiastic learner, user, and advocate of Comcast’s technology, products, and services. Work as a team and open to new ideas. Participate in the Net Promoter System, joining huddles and making callbacks to improve customer experiences. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what’s right for colleagues, customers, investors, and communities. Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills Customer‑Focused Workplace Organization Persuasion Teamwork Technical Knowledge Self‑Motivation Critical Thinking Problem Solving Communication Resilience Professional Integrity Salary Base Pay: $20.00 Total Target Compensation (Base Pay plus Targeted Commission): $27.69 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Education High School Diploma / GED Certifications (if applicable) None specified. Relevant Work Experience 2–5 Years #J-18808-Ljbffr Comcast