Health Services Assistant

Position Summary Working in conjunction with the Student Health Services Coordinator, the Health Services Assistant supports the medical staff in the Health Center and provides a range of medical support services including, but not limited to: answering phone calls, making appointments, handling and processing requests for protected health information (PHI). Job Description This is a part time, benefited position on a 85% schedule (1,547 hours). The work schedule is Monday‑Thursday 9:30am – 5:30pm and Friday 8:30am‑4:30pm during the academic year (summers off). Ability to be flexible with the work schedule is required. Responsibilities Answer several‑line phones to schedule appointments and take messages for both nursing triage and several providers Help coordinate services to appropriate medical staff Regularly handle confidential PHI and other sensitive student information Assist with making referral appointments for student patients with specialists depending on their insurance coverage. Help coordinate x‑ray and laboratory services when necessary Receive deliveries from local pharmacies for student prescriptions, log medications and check student Hill Cards at time of pick up. Reach out to students when necessary per delivery policy Sort lab and medical reports to then provide to the appropriate medical staff Respond to inquiries related to Health Center services (insurance coverage, requests for health records for graduate school, personal and employment reasons, etc.) from alumni, students, parents both prospective and current, off‑campus personnel included Maintain knowledge and compliance of HIPAA and FERPA rules and laws as pertains to New York State Assist, sort and maintain a database of patient information Maintain office supplies and equipment Perform other duties as assigned Actively participate in building an inclusive and equitable campus community Education and Experience High School Diploma required. Minimum Associate’s Degree preferred. Previous experience in the medical field, such as reception, intake, and/or referral management, is required. Equivalent combination of education and experience will be considered. Knowledge, Skills, and Abilities Ability to communicate effectively both verbally and in writing Excellent organizational skills – able to prioritize tasks and pivot to other tasks as needed Knowledge and understanding of HIPAA laws and rules Demonstrated ability to exercise a high degree of confidentiality and discretion, specifically when working with PHI and communicating with patients Ability to remain calm in a high‑pressure environment Proficiency in Google Docs, Word processing and database management Knowledge and understanding of medical terminology Ability to work flexible hours as needed Compensation Range $19.50 – $20.50 EEO Policy Hamilton College is an equal opportunity employer and is committed to creating an accessible, supportive environment and an educational experience that recognizes a wide array of experiences, backgrounds and viewpoints as integral components of academic excellence. Candidates who can contribute to those goals are encouraged to apply and identify their strengths in these areas. Benefits For Benefits Information, please navigate to the following link: Employment - Work at Hamilton - Hamilton College #J-18808-Ljbffr Hamilton College Student Fellowships Office