Call Center Representative - San Diego

Call Center Service AssociateCalifornia Bathrooms is hiring a Call Center Service Associate to join our growing San Diego team.We are an established, multi-million-dollar bathroom remodeling company completing hundreds of projects each year. We invest heavily in marketing and generate a steady flow of homeowners interested in remodeling their bathrooms.We are looking for someone who is great on the phone, highly organized, competitive, dependable and comfortable asking for the appointment.This is not a traditional customer-service-only position.Your job is to provide an excellent first experience for homeowners while turning qualified leads and previous opportunities into scheduled appointments for our sales team.Compensation$22–$30 per hour, depending on experience PLUS commission/bonuses for:Qualified appointments setAppointments that are held and demonstratedRehashed appointments generated from previous leads and unsold opportunitiesStrong performers have the ability to earn significantly more than their hourly base through commissions and bonuses.What You'll DoYou will be one of the first people homeowners speak with when they contact California Bathrooms.Your responsibilities will include:Answering inbound calls from homeownersCalling new leads quickly after they are receivedAsking questions to understand the homeowner's remodeling needsEducating homeowners about California Bathrooms and our remodeling servicesScheduling qualified in-home appointments for our sales teamConfirming upcoming appointmentsFollowing up with leads who haven't scheduled yetRehashing older leads and previous opportunitiesRescheduling canceled or missed appointmentsMaintaining accurate notes and lead status inside our CRMFollowing established call scripts and lead-setting proceduresCommunicating with sales and management when issues ariseProviding a professional, first-class customer experience from the first phone callWhat We're Looking ForWe're looking for someone who is comfortable talking with people and isn't afraid to pick up the phone.The right person is:Confident and professional on the phoneFriendly without sounding scriptedComfortable asking questions and guiding a conversationComfortable asking homeowners to schedule an appointmentPersistent without being pushyCompetitive and motivated by performance incentivesExtremely dependableOrganized and detail-orientedAble to follow a defined processComfortable working inside a CRMAble to manage multiple leads and follow-ups throughout the dayCoachable and willing to improveExperience We'd Like to SeePrevious experience in one or more of the following is preferred:Call centerAppointment settingInside salesHome improvementRemodelingHVACRoofingSolarWindowsPlumbingReal estateAutomotive sales/serviceCustomer serviceHome improvement experience is a plus but is not required. If you're excellent on the phone and know how to build rapport, follow a process and ask for an appointment, we can teach you the bathroom remodeling business.What Success Looks LikeWe measure performance.You'll know exactly what's expected of you, including:Speed-to-leadContact rateAppointment-set rateAppointment confirmation rateHeld appointmentsRehashed appointmentsFollow-up activityCRM accuracyCall qualityWe don't believe in leaving employees guessing about whether they're performing well.Why California Bathrooms?Steady lead flow. We invest heavily in marketing and generate leads from multiple sources.Performance is rewarded. Your compensation isn't limited to your hourly wage. Strong appointment setters can earn additional income through commissions and bonuses.Professional systems. We use established processes, CRM systems, call tracking and performance reporting to help our team succeed.Training. We'll teach you our products, customer experience standards and appointment-setting process.Opportunity to grow. As the company grows, strong performers will have opportunities to advance into senior call center, sales support, training and management positions.A company that cares about the customer experience. We believe the homeowner's experience starts with the very first phone call.ScheduleFull-time position. Availability during normal business hours is required, with occasional flexibility based on lead volume and customer needs.LocationSan Diego, CaliforniaWe Are Hiring ImmediatelyWe need someone who can join the team quickly and begin contributing.If you're confident on the phone, competitive, organized and enjoy turning conversations into appointments, we'd like to hear from you.When applying, please include a short explanation of your previous phone, sales, appointment-setting or customer-service experience.