Staff Platform Engineer, AI Enablement

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on Our Mission At Zocdoc, we're on a mission to give power to the patient — and that starts with enabling every person at Zocdoc to build, ship, and leverage technology safely, confidently, and with leverage. As a Staff Platform Engineer focused on AI Enablement, you will design, build, and evolve the foundational systems, tooling, guardrails, and paved roads that create leverage across our engineering organization and beyond — accelerating delivery while improving reliability, consistency, and developer experience. Critically, this role has a wider aperture than most platform roles: you will own AI enablement for both technical and non-technical stakeholders, building opinionated platforms and safe onramps that allow every builder at Zocdoc — regardless of their engineering background — to harness AI tools productively and securely. This role sits within the Infrastructure organization. You will collaborate across the business to turn platform strategy into practical, adoptable solutions — working side by side with a parallel squad focused on the technical engineering audience, and bridging the gap between engineering-grade tools and the non-technical teams (People, Operations, Sales, Finance, and others) who increasingly build and depend on AI-powered workflows. The role emphasizes hands-on technical leadership (~80%) with meaningful input into platform direction (~20%). Your work will abstract operational complexity, define guardrails for safe AI usage, improve testability and safety, and streamline the builder journey across both software-engineering and non-engineering surfaces. You'll Enjoy This Role If You... Enjoy building platforms that enable productivity, consistency, and autonomy for diverse audiences Enjoy learning and teaching others about leveraging AI-based technologies to achieve real-world results Are motivated by making other people more effective; not just shipping your own features Like designing cohesive developer and/or non-technical experiences that teams actually want to adopt Care deeply about empathy, usability, and reducing cognitive load Prefer solving real problems through thoughtful design, iteration, and collaboration Are comfortable translating complex technical concepts for non-technical stakeholders — and enjoy doing it Find satisfaction in building systems that scale predictably and help others succeed Thrive in environments with ambiguity, frequent change, and evolving prioritization — and bring clarity where there was none Are a natural collaborator Your Day to Day Design and build platform services and solutions that are secure, scalable, and intentionally easy to use — including CI/CD pipelines, developer tooling, shared infrastructure patterns, and AI-powered developer workflows Contribute to the technical direction of Zocdoc's internal developer platform, including paved roads, tooling, and shared workflows for both engineering and non-engineering builders Build and maintain opinionated platforms and guardrails that enable non-technical teams to safely create, share, and operationalize AI tools — without introducing security vulnerabilities, access control failures, or operational bottlenecks Define and evolve the software development lifecycle for non-traditional builders: access controls, credential management, testing patterns, on-call/support paths, and contribution workflows Collaborate across teams to understand real developer pain points and non-technical stakeholder needs; validate platform bets; and drive adoption of platform capabilities across both audiences Own and deliver high-impact platform investments end to end — from problem framing through implementation and rollout Improve measurable outcomes such as build times, deployment safety, AI tool adoption rates, and operational simplicity Champion platform-as-product thinking by treating internal engineers and non-technical builders as first-class users — and continuously refining the experience based on their feedback Advance platform capabilities in AI-assisted development, helping shape how all Zocdoc builders use AI in their daily workflows with the right guardrails for safety, quality, and testability Work with cutting-edge generative AI tools and technology to accelerate platform development and model best practices for the broader organization Mentor engineers and technologists across the business and raise the bar for technical design and code quality Ensure platform patterns align with security, compliance, and reliability expectations without becoming a bottleneck You'll Be Successful in This Role If You... Have 7+ years of experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teams Have designed and operated distributed systems in AWS or similar cloud environments Bring strong judgment around platform abstractions and APIs — knowing when to standardize and when to stay flexible Can take ambiguous problems, break them into deliverable pieces, and drive them to measurable outcomes Communicate technical trade-offs clearly to both technical and non-technical audiences — translating engineering concepts into terms that resonate with stakeholders outside of software development Treat adoption as a first-class engineering problem, not an afterthought — and know that adoption across non-technical teams requires an even higher bar of empathy and communication Have experience (or strong, informed opinions) building guardrails, access controls, and safe onboarding paths for non-engineers using AI tools Are motivated by enabling other engineers and non-technical builders to work reliably, safely, and with confidence Value learning, curiosity, and operational excellence — and model those qualities for the team Are comfortable in fast-moving, high-change environments where priorities evolve and alignment requires active investment Have integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity Hold a Bachelor's degree in CS, Math, Engineering, or a related field (or equivalent practical experience) Strategy vs. Execution Split ~20% Strategy and Influence (contributing to platform direction, participating in cross-team alignment, surfacing trade-offs and priorities) ~80% Hands-On Technical Leadership (designing and building platform capabilities, reviewing architecture and code, partnering with teams on adoption and iteration) Benefits: Flexible work environment for those based in NYC (Role is open to remote) Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$210,000—$270,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an