Customer Service Representative

Job Description

Job Description

Responsible for answering the phones, scheduling appointments, taking medication refill requests, taking phone messages in a clear, concise, and complete manner, and transferring calls when appropriate to the sites and emergency calls to the Call Center nurses. Also updates patient demographic information with each call. The duties include:

• Patient & Employee Relationships: Interact with patients and employees in a respectful manner consistent with the mission and values of CareSouth Carolina.
• Greeting: Greets patients and other callers respectfully and compassionately.
• Answering Phone: Routes calls and takes messages in a clear, concise, and complete manner promptly and courteously following CareSouth Carolina procedures.
• Appointment Scheduling - Re/scheduling: Schedule and reschedule appointments for patients following existing CareSouth Carolina procedures.
• Protected Health Information Confidentiality: Maintains compliance with all relevant confidentiality standards including CareSouth Carolina procedures, HIPAA, and Joint Commission accreditation standards.
• Teamwork: Promotes teamwork within the Call Center and Harmony with the team.

Education and Experience

• High school diploma or equivalent
• Three (3) to five (5) years of medical office experience is preferred

Hours

Monday-Friday, 40 Hours, Full Time(9:30 a.m.-6:00 p.m.)

Location

Society Hill, SC

CareSouth Carolina is committed to providing equal employment opportunities to all individuals. We welcome and encourage applications from all qualified individuals, without regard to race, color, age, sex, pregnancy, gender identity or expression, sexual orientation, religion, creed, national origin, ancestry, marital status, citizenship, genetic information, disability, military or veteran status, or any other characteristic protected by law.

Company Description

CareSouth Carolina is more than just a healthcare provider; we are a nationally recognized leader committed to revolutionizing care. Our core mission is to build a healthy community by serving as a premier patient-centered medical home.

We are seeking dedicated, compassionate professionals who share our vision to lead the transformation of community-centered care and services.

If you are passionate about making a local difference that garners national attention and impact, join a team where your work directly contributes to better health outcomes for our communities. Start your career with purpose at CareSouth Carolina.

Company Description

CareSouth Carolina is more than just a healthcare provider; we are a nationally recognized leader committed to revolutionizing care. Our core mission is to build a healthy community by serving as a premier patient-centered medical home.\r\n\r\nWe are seeking dedicated, compassionate professionals who share our vision to lead the transformation of community-centered care and services.\r\n\r\nIf you are passionate about making a local difference that garners national attention and impact, join a team where your work directly contributes to better health outcomes for our communities. Start your career with purpose at CareSouth Carolina.