Field Service Technician

Job Description

Job Description

Overview

Med Water Systems is a specialized medical systems manufacturer providing ultra-pure water purification solutions to medical laboratories and healthcare facilities. Our systems support critical laboratory and sterile processing operations and help healthcare organizations maintain reliable water systems. We are looking for Field Service Technicians  to join our growing team in Woods Cross, Utah! 

Onsite - 2262 1200 W Suite 101 Woods Cross, Utah 84087

Relocation - None

Position Summary

Responsible for installing, servicing, and supporting ultra-pure water systems used in hospitals and laboratories nationwide. This is a high-visibility, client-facing role where professionalism, accountability, and clear communication are just as important as technical ability. Ideal for candidates who enjoy hands-on work, solving problems in the field, and being trusted to represent your company well.

Primary Responsibilities

• Work directly in healthcare environments
• Interact with lab staff, technicians, and facility teams
• Represent Med Water Systems on-site
• Communicate clearly, professionally, and confidently
• Travel nationwide (up to 75%) to customer sites
• Install, service, and troubleshoot mechanical and electrical system components
• Diagnose issues and complete repairs with minimal oversight
• Build and prepare systems in the shop during non-travel periods
• Document service work accurately in CRM systems
• Train customers on system operation and maintenance
• Participate in a rotating on-call schedule

Requirements

Education & Experience

• High School Diploma or Equivalent required. 
• Minimum one (1) year of equipment repair/maintenance experience in one or more of the following: HVAC, plumbing, electrical, automotive or diesel repair, equipment service or installation, construction or mechanical trades.
• Minimum one (1) year of experience working with customers in a service or client-facing role, working independently in the field or at customer sites, explaining technical issues to customers required.
• Strong mechanical aptitude and hands-on experience.

Skills & Attributes 

• Technical skill and professional presence.
• Ability to troubleshoot and solve problems independently.
• Ability to stay organized and reliable while traveling.
• Comfortable working in hospitals, labs, and technical environments.

Licenses & Certifications 

• Valid driver’s license, acceptable driving record, and acceptable automobile coverage.

Work Environment

• Travel local or national up to 75% of the time. 
• On call responsibilities include after hours, weekend and holidays. 
• Frequently required to stand and sit for long periods of time; talk or hear; repetitive motions with hands, fingers, and wrists. 
• Regularly required to push, pull, bend, stoop, and reach; lift up to 50 pounds.
• Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Med Water Systems is an Equal Opportunity Employer