Business Analyst

We are seeking a Product Owner (PO)/ Business Analyst (BA) with the ability to lead products to join our Product Department . About Product Department The Product Department specializes in creating and developing product value through strategic direction, deep understanding of business problems, and designing the right, valuable, and engaging solutions. Unlike the Delivery Unit, the Product Department is responsible for ensuring “the right product & worth building”. Product Vision We don’t just solve requirements; we transform mundane business processes into engaging experiences for our customers. We believe every process can be improved when putting people at the center: simple design but presenting information in an engaging and intuitive way, creating a tightly connected information ecosystem, and ensuring flexibility that fits all aspects of people and organizations. What to do Your Work Revolves Around 2 Core Focuses Focus 1 – Analysis and Solution Proposal: Receive requirements, analyze pain points/bottlenecks, consider from a human perspective, analyze user experience, define goals and objectives for the product, propose design solutions. Focus 2 – Documentation following TechTus BA Process: Document products according to IT BA processes so the development team can execute. Product Strategy Definition Define vision, roadmap, and product strategy aligned with business goals and market needs, leading the product with the vision of “transforming mundane business processes into engaging experiences” Plan and execute A/B testing, stakeholder interviews, data analysis to validate product assumptions, measure value, and discover user needs through data-driven insights Product Backlog Management Manage Product Backlog based on business value, user needs, human-centered value, and strategic objectives Refine backlog items, write clear User Stories and Acceptance Criteria aligned with product vision Perform estimation to support sprint planning and overall scheduling Understand all features and how they interact with each other, ensuring consistency, connectivity, and quality for the entire product Cross-functional Team Leadership Work with cross-functional teams to successfully deliver products/projects Manage stakeholder expectations and effectively communicate product decisions to all stakeholders Collaborate effectively with Dev and QA teams; bridge between business and technical language Review solution designs and test cases for business fit; participate in UAT: plan scenarios, support execution, approve according to objectives Manage change requests; assess impact on scope, time, cost; keep requirements and documentation updated Requirements & Documentation Gather and analyze requirements from stakeholders using BA techniques Write BRD, SRS, User Stories, and necessary documentation to ensure clear communication between business and technical teams Create wireframes and flowcharts to visualize features and user flows in an engaging and intuitive way Create and maintain UML diagrams and BPMN process models to ensure common understanding of business processes and systems, demonstrating tight connectivity UX Research Collaboration Collaborate with designers to plan user interviews, surveys, and usability testing; synthesize personas and journey maps, propose UX solutions Map interfaces with data to ensure information is presented engagingly, clearly, demonstrating high connectivity Leveraging and Maximizing AI Usage Use GenAI tools when appropriate to draft/refine project documentation following processes, user stories & testable criteria, summarize meetings, analyze documents, and quickly sketch wireframes/prototypes; validate GenAI results Presales Support Contribute to proposals and RFPs: business context, problems to solve, scope/modules, phased roadmap Coordinate with SA on architecture and PM on planning and effort What you should have 3+ years of experience as Product Owner/Product Manager/Business Analyst in software projects/products; solid understanding of SDLC and Agile/Scrum Experience in Product Backlog management, Roadmap planning, leading cross-functional teams Experience in Product Discovery & Validation: user research, A/B testing, data analysis Data Analysis Skills: SQL/Sheets; familiar with Power BI/Tableau; ability to build dashboards/reports and interpret KPIs Product Strategy: market analysis, competitive analysis, Business Model Canvas, product positioning Critical thinking & communication: ability to ask deep “why/how” questions; distinguish facts from assumptions; communicate clearly with business and technical stakeholders Creative thinking & UX focus: ability to transform mundane business processes into engaging experiences; focus on creating excellent UX with a human-centered approach Proficient in English (written and spoken) Experience with medium to large projects (~8+ dev-months), SaaS/product environments, 3-5+ domains Nice To Have IT BA Skills: User Stories, Use Cases, Acceptance Criteria; proficient in UML/BPMN; writing BRD/SRS; wireframing with Figma/Balsamiq/Sketch AI & UX: using AI tools to accelerate product delivery; UX research collaboration (interviews, personas, journey mapping, usability testing) Systems Thinking & Design: see cross-process/system impacts; end-to-end solution design, domain-driven design Experience with Product and Outsourcing environments; presales/proposals; global markets (US, UK, Japan, SEA) Proficient in Japanese (JLPT N3+); familiar with Jira/Confluence, Figma/Miro, Postman, Git workflows Experience with domains: E-commerce, SaaS, CRM, ERP, Finance, Insurance Location: Da Nang / Hue Employment Type: Full-time Level: Middle - Senior Nationality: Vietnamese Contact: View email address on click.appcast.io What we offer Competitive salary aligned with your skills and contributions, with salary review twice a year Premium health insurance package for extra protection Equipped with MacBook/Laptop & the latest technology to enhance productivity Sponsored international certification exams, supporting professional advancement Open, flexible, and supportive work culture Exciting activities such as Open Talks, Project Trips, Sports Day, Year-End Parties, PlayStation, etc. Flexible Working Hours from Monday to Friday (8:30 AM – 12:00 AM | 1:00 PM – 5:30 PM) #J-18808-Ljbffr