Medical Records Retrieval Specialist

Job Description

THE ROLE

As a Medical Records Retrieval Specialist, you’ll own your own queue of records requests—guiding clients through authorizations, submitting and chasing requests with healthcare providers, and making sure complete, accurate records reach our case teams.

You’ll spend your days on the phone and screen-share with clients, in steady contact with providers and HIM departments, and keeping meticulous track of where every request stands. When something stalls, you’ll flag it early and keep it moving.

It’s detail-driven, people-facing work with a clear purpose: the records you recover are what move real cases toward resolution. No prior legal experience required—if you’re reliable, organized, and care about doing right by people, we’ll teach you the rest.

WHAT YOU’LL DO

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• Call clients and walk them—by phone and screen-share—through completing records authorizations
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• Navigate provider, patient, and records-retrieval portals, and troubleshoot routine access or submission issues
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• Submit, track, and follow up on records requests with providers, HIM departments, and vendors
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• Review incoming records for completeness and accuracy before they’re filed
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• Keep clear, current status notes on every request so nothing falls through the cracks
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• Flag stalled or denied requests early, with the context your manager needs to help
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• Handle protected health information carefully and in line with firm procedures
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• Be a calm, professional point of contact for clients throughout the process
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WHAT WE’RE LOOKING FOR

Required

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• A high school diploma or equivalent
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• Experience in records, a medical or healthcare office, or a detail-oriented, customer-facing role
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• Comfort making outbound calls and guiding people through multi-step processes
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• An ability to learn new software and online portals quickly
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• Strong organization and attention to detail across many concurrent tasks
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Preferred

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• Familiarity with medical records authorization and release processes and HIPAA
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• Experience in a legal, plaintiff-side, mass tort, or personal injury environment
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• Bilingual ability, or prior high-volume client-contact experience
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BENEFITS & PERKS

Competitive pay is just the start. Here’s how we look after you, your family, and your growth.

Health & financial security

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• Medical & dental premium covered for employee-only coverage
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• Vision coverage and multiple medical plan tiers to match your life and budget
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• Company-paid basic life and AD&D for every benefits-eligible employee
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• Long-term disability and supplemental life coverage available
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• Coverage that extends to spouses, registered domestic partners, and dependents
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Time, growth & flexibility

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• Paid holidays, paid time off, and generous sick leave
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• A recognition and rewards program that makes great work visible
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• Real coaching, regular feedback, and mentorship focused on where you’re headed
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• A custom training platform built around your role and long-term growth
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• Remote-first across select U.S. states, with all equipment provided plus a monthly work-from-home stipend
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HOW WE HIRE

A clear, respectful process — three stages, designed so you always know where you stand.

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• Apply. Send your application for an open role — every one is reviewed by our team.
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• Conversations. A few focused conversations — how many depends on the role — always including the hiring team and the people you’d work alongside.
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• Offer. If it’s a fit on both sides, we move to bring you on board and set you up to succeed.
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Our Culture in a Few Words

Accountable • Empowering • Collaborative • Transparent • Innovative

"We take full accountability for outcomes. We jump in to help—regardless of role or title. We build trust with honesty and open communication."

READY TO JOIN THE FIGHT FOR JUSTICE?

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• Eleos Law LLP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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• Experience with toxic exposure, latent-injury, or wrongful-death litigation
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