Lab Systems Support Specialist

Lab Systems Support Specialist
Max SBR: $45-48/hr on w2
Durham NC - onsite
Contract w2

Job Duties

• Provide first-level technical support for laboratory applications instrument-integrated systems and laboratory IT infrastructure.
• Perform user administration activities including user account creation modification deactivation and access management.
• Support onboarding and offboarding of laboratory systems and users.
• Coordinate and execute application software installations upgrades patches and configuration changes for standalone and networked laboratory systems.
• Configure and maintain laboratory applications instrument interfaces and related system settings.
• Assist laboratory users in troubleshooting software hardware and instrument integration issues involving systems such as HPLC Eligible to work spectrophotometers and other analytical instruments.
• Support audit trail reviews data archival activities and system maintenance activities.
• Manage and support Windows-based laboratory workstations and network-connected devices.
• Coordinate with desktop infrastructure and network support teams to resolve hardware operating system and connectivity issues.
• Administer Active Directory components including computer accounts Organizational Units (OUs) security groups permissions and OU migrations.
• Perform endpoint administration activities including SCCM client deployment configuration troubleshooting and maintenance.
• Troubleshoot network-related issues including DNS DHCP domain authentication and connectivity problems affecting laboratory operations.
• Perform and monitor backup and recovery activities for laboratory systems including standalone and benchtop instruments.
• Support system image restoration file-level recovery backup client installation and backup job monitoring.
• Coordinate monthly patching activities and preventive maintenance schedules.
• Work with vendors and infrastructure teams to resolve hardware failures maintenance requirements and system outages.
• Support compliance with GLP GMP FDA 21 CFR Part 11 and applicable regulatory requirements.
• Ensure laboratory systems are maintained and operated in accordance with approved SOPs Work Instructions (WIs) validation documentation and quality procedures.
• Update and maintain SOPs technical documentation configuration records user guides and operational procedures.
• Create document and implement change requests in accordance with established ITIL-based change management processes.

Required Qualifications

• Bachelors degree in information technology Computer Science Life Sciences Engineering or a related discipline.
• 8 years of experience in a laboratory or IT support role.
• Working knowledge of Windows operating systems Active Directory SCCM networking concepts backup and recovery solutions and endpoint management.
• Familiarity with laboratory instruments and integrated laboratory software platforms.
• Understanding of ITIL processes including Incident Problem Change and Service Request Management.
• Knowledge of regulatory requirements including GLP GMP FDA regulations and 21 CFR Part 11.
• Strong troubleshooting communication documentation and stakeholder management skills.

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Required Experience:

IC