Customer Service Specialist II

Customer Service Specialist II

Primary Talent Partners has a new contract opening for a Customer Service Specialist II with our large power and utilities client in Clearwater, FL. This is a 3-year contract with a potential for extension. This is a hybrid position, 2 - 3 days a week in office.

Pay: $20.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.

Description

The ideal candidate will support the street light repair process by creating and managing work requests, rescheduling work, updating comments, and monitoring work queues and shared mailboxes while delivering exceptional customer service.

This role is responsible for analyzing pending and future-dated work requests, taking appropriate action, and ensuring timely dispatch to field resources.

In addition, this position provides technical, analytical, and work management support for Delivery Operations. Working within established processes and standards, the incumbent exercises independent judgment and initiative to complete assigned tasks, resolve issues, and support operational objectives.

The successful candidate will maintain ownership of the customer experience by providing proactive communication and ensuring customers receive timely updates and positive interactions throughout the lifecycle of their request.

Qualifications

Strong verbal and written communication skills are required, along with proficiency in Microsoft Excel, Outlook, and Teams for data analysis, communication, collaboration, and work management activities.

The ideal candidate must be a quick learner who can rapidly adapt to new systems, processes, and technologies in a fast-paced environment.

For the first 4-6 weeks, the selected candidate will be required to work in the office five days per week to complete hands-on training, job shadowing, and knowledge transfer activities with team members. Upon successful completion of training, the position will transition to a hybrid schedule of 2-3 days per week in the office.

This position is accountable for delivering accurate and timely work results that support safety, reliability, storm restoration, cost management, and customer satisfaction while maintaining a high level of service excellence.

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at View email address on click.appcast.io