Customer Service Representative

Customer Service Representative – Call Center

Bath Planet by NW Bath Specialists is looking for an upbeat, dependable Customer Service Representative to join our fast-paced call center. This role is focused on providing excellent customer service, following up with homeowners, and scheduling free in-home bathroom design consultations.

If you are confident on the phone, enjoy helping customers, can multitask, and are motivated by performance-based pay, we would like to hear from you.

What You'll Do

• Answer incoming customer calls professionally and promptly.
• Make up to 200 outbound calls and follow-ups each day to assigned customers and leads.
• Contact homeowners who requested information about bathroom remodeling projects.
• Qualify customers, answer basic questions, and schedule in-home design consultations.
• Offer same-day or next-day appointments whenever possible.
• Complete appointment confirmations by phone, text, and email.
• Multitask throughout the day by managing calls, texts, emails, appointment confirmations, and follow-up tasks.
• Use a computer throughout your shift to accurately enter customer information, appointment details, call notes, and outcomes into our CRM.
• Follow the company call script while keeping conversations friendly and natural.
• Meet daily expectations for calls, contacts, appointments set, confirmations, and accurate data entry.
• Work closely with the sales and customer-care teams to create a great customer experience.

What We're Looking For

• Strong phone, communication, and customer-service skills.
• Positive, professional, and energetic attitude.
• Comfortable making a high volume of outbound calls daily.
• Strong multitasking, computer, and data-entry skills.
• Ability to quickly and accurately document customer conversations while working on the phone.
• Reliable attendance and ability to stay focused in a busy call-center environment.
• Basic experience with email, texting, and CRM software.
• Customer service, call center, appointment-setting, or sales experience preferred, but not required.
• Ability to follow a process, handle objections professionally, and ask for the appointment.

Compensation

• $18–$22 per hour, based on experience.
• Commission opportunities based on performance and appointments set.
• Full training and ongoing coaching provided.
• Opportunity to grow with an established bathroom remodeling company.

Bath Planet by NW Bath Specialists has helped homeowners improve their bathrooms for years. We are looking for someone who wants to be part of a team, work hard, and help customers take the first step toward a better bathroom.