Member Service Representative (Overnight)

Member Service Representative (Overnight) Job Category : Club Staff Requisition Number : MEMBE001817 Posted: November 16, 2025 Full-Time On-site Location 7515 SE 15th Street, Midwest City, OK 73110 Position Overview The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike. The role involves providing outstanding customer service during the overnight shift, handling membership and retail sales, and ensuring club operations run smoothly. Responsibilities Greets all members & guests with enthusiasm and follows the Crunch SLA process. Assists with membership, retail, and tanning product sales. Promotes membership privileges including tanning, group fitness, small group training, and childcare. Delivers on new member enrollment expectations, including guest conversion and CrunchOneKickoff standards. Checks in members and guests in accordance with company procedures. Answers phones in a courteous, helpful, professional manner. Communicates special events to members and guests. Facilitates all member requests or forwards them to a manager. Maintains a professional and courteous disposition. Is an expert in all club facility services, programs, and schedules. Maintains a clean and organized work area. Navigates all stations of the front desk area, including check‑in, Relax & Recover, guest services, and membership sales. May be asked to clean beyond shift duties to support a clean, crisp, grand‑opening ready facility. Performs opening and closing checklists and duties. Required Skills & Experience Minimum 1 year of experience in a service‑oriented position preferred. Ability to communicate effectively and demonstrate proficiency in reading and writing skills. CPR/AED certification required (can be obtained within 30 days of hire). Physical Requirements Must be able to lift or move up to 50 lbs. Physical effort required for daily duties includes prolonged standing and walking. Education Requirements High school diploma or GED required. Compensation (Hourly) $12–14/hour + Commission PTO Subsidized health insurance coverage (health, dental, vision) for full‑time positions Basic Life and AD&D HSA Short‑term disability Free gym membership Equal Opportunity Employer Crunch Fitness - Undefeated Tribe is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship. #J-18808-Ljbffr Crunch Fitness