Operations Manager

Our YOU FIRST PhilosophyIn addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That's where our YOU FIRST culture begins – each day, we put our employees first and strive to make them happy. They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot.A Few of The Perks (and not just the coffee!)All employees are eligible for the following:One Shift - No Night Shifts. Ever.Opportunity to grow your career with a great company and great people!24/7 Employee Assistance ProgramMeal DiscountComplimentary premium access to the Calm App, plus 5 gift subscriptionsUnlimited access to medical and behavioral telemedicine through Cirrus MDTuition Reimbursement & High School Diploma ProgramLife Insurance*Short Term Disability*Long-Term Disability*Dental*Vision*Health Insurance*Total Pet Plan*Supplemental Insurance (accident, critical illness, indemnity) *Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)Childcare Discount ProgramPaid Time Off (PTO)401(K) Retirement Savings Program*** Employees are eligible the first of the month after 60 days of employment**Employees are eligible after one year of employmentResponsibilitiesLearns and supports our You First culture and core valuesPuts their supervisory skills to work, making sure daily operations runs according to plan and with high standardsUnderstands that we source great food for a reason and that our recipes must be followedKnows the restaurant sales and traffic goals – and works to exceed themCoaches and observes the First Watch Five Steps of Service being implemented at every tableUnderstands the background story of our 10 Commandments – and puts them into actionResponds with a sense of urgency to both customer and employee concernsCommunicates and takes immediate ownership of repair and maintenance issuesIs certified in food safety – and identifies and coaches in all areas of safe food handlingIs continuously scouting for and interviewing candidates to join our teamKeeps our company assets secure; including computers, point of sale, security systems and equipmentUnderstands the key responsibilities of every position in the restaurantPuts an immediate stop to any inappropriate behavior, investigates as neededTrains, coaches, and develops team members dailyRecognizes performance that goes above and beyondAccounts for all daily revenues and depositsCompletes our admin duties – and gets required paperwork in on time