Program Support Assistant

Job Title

Program Support Assistant

Duties

Duties include but may not be limited to:

• Providing administrative care coordination support to clinicians and other administrative and/other professional staff.
• Scheduling and coordinating appointments, prioritizing requested procedures based on urgency.
• Checking eligibility determination for Non-VA medical care in accordance to the MISSION Act.
• Generating authorizations of pre-authorized medical care.
• Works closely with Community Care Nurse Coordinators to ensure proper authorizations are issued and appropriate correspondence is sent to vendors.
• Acting as a liaison between the Veteran and the vendors with regard to OCC section and VA clinical services and/or primary care services.
• Obtaining requested medical records including reports, x-rays, labs, and any pertinent information required to complete consults in Federal Electronic Health Record (FEHR) or applicable software system.
• Ensuring all necessary components and documentation are distributed to appropriate services at the private institution where service will be provided.
• Updating and verifying demographic information, data entry, administratively managing referral requests, making and notifying the patient of his/her scheduled appointment with the outside provider(s).
• Generating correspondence to the Veterans and various providers and managing all received correspondence related to care.
• Providing advisory and technical assistance to Veterans and staff in answering questions related to OCC processes.
• Answering and directing phone calls in a timely and courteous manner.
• Performs related duties as required.

Work Schedule: Full Time, 7:30am - 4:00pm

Compressed/Flexible: Not available

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/ PD06498A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized