Service Greeter

Dealership Customer Service, Greeter, and Valet Employer: Citrin Locations: Bill Jacobs Volkswagen, Naperville, IL Department: automotive We are a growing, purpose-driven organization that provides premium hospitality, driving, and related people-services to car dealerships across the country. Our Values: Servant Leadership, Ownership, Heart, Excellence, Growth We exist to create transformative job experiences for our team and deliver extraordinary service to our partners. 10-year Vision: A community made up of thousands of team members who are thriving personally, professionally, and financially. Compensation, Benefits, and Perks Weekly Pay: Get paid every Friday! Competitive, stable pay starting at $18 / hour Start earning paid leave day one! 401k options after one year of service Flexible schedules (part time and full time) so you can focus on your personal goals and commitments! High performers receive opportunities for advancement into higher-paying roles We promote from within, over 90% of our managers started out in this position or entry level positions including some of our VP's, Directors, and even our CFO! Benefits offered to formally offered full time team members such as; Vision, dental and medical care, life insurance, critical illness, and pet insurance Continual opportunity for referral bonuses and performance-based rewards. Invite your friends and family to work at Citrin while making some extra $$$ The perfect environment to strengthen and perfect networking and client service skills What's the Job Like? Work normal business hours in the morning to late afternoon (Limited demand on evenings/closed Sundays) Hours of Operation: Monday - Friday: 8:00 am - 4 pm Greeting customers as they arrive with an emphasis on world class hospitality Confidently engage guests and callers with a genuine sales mindset this is a customer-facing, sales-driven role at its core Make outbound and handle inbound phone calls to set up appointments with customers interested in getting a quote to sell or trade in their vehicle Represent our Vehicle Acquisition Program (VAP), having friendly, consultative conversations with customers about their vehicle and scheduling them for an appraisal Assist with moving and parking vehicles around the dealership, valet-style, as needed during downtime between customer and phone interactions Learn the ins and outs of the dealership by assisting with various tasks as needed All roles are engaging, fast-paced, and provide an unmatched level of client service How to Thrive at Citrin A commitment to embodying our core values in every interaction with guests and teammates. Openness to feedback and a desire to contribute to a supportive and positive team atmosphere. Flexibility and adaptability in handling diverse situations, from managing guest requests to navigating busy periods. A passion for providing exceptional service and building lasting relationships with guests. The ability to work collaboratively with team members while also taking initiative in a fast-paced environment while maintaining safety at all times. A proactive attitude towards challenges, along with a knack for creative problem-solving on the job. Essential Skills, Requirements, and Qualifications Valid driver's license and good driving record Valid driver's license for at least one year (this does not include a temporary license) At least 18 years of age Professional appearance Strong verbal communication skills, with confidence initiating and holding phone conversations with customers Comfort with sales-oriented conversations and setting appointments Ability to sit and/or stand through an entire shift Ability to perform tasks involving bending, kneeling, and walking as needed for occasional vehicle-moving duties All candidates are subject to a criminal background check and/or motor vehicle record check after a conditional offer is accepted. Citrin