Service Specialist
$25 per hourHire Dynamics
Service Support Specialist
Location: Kennesaw
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay: $25.00 per hour
Job Description:
- Manage the daily operations of the Customer Care Department to ensure excellent customer service and efficient support.
- Provide technical support for lawn and garden equipment, including troubleshooting, warranty assistance, and repair guidance.
- Serve as the primary contact for third-party service centers, distributors, and customer care partners.
- Develop and maintain technical documentation, including SOPs, repair guides, IPLs, and owner's manuals.
- Support team performance, process improvements, and operational goals while maintaining a high level of customer satisfaction.
- Identify product issues and collaborate with manufacturing teams to improve product quality and service support.
Experience Needed:
- Previous supervisory or team leadership experience.
- Experience supporting hard goods, power equipment, lawn and garden products, or similar industries.
- Familiarity with warranty administration and service network management.
- Experience creating technical documentation, repair guides, and SOPs.
- Inventory management or parts support experience.
Vacancy posted 2 days ago
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