Fixed Operations Director

Fixed Operations Director Location: Rural Area in Kentucky Schedule: Full-Time, Monday–Saturday The Role: Keeping Our Community Moving In a rural town, a dealership is more than just a place to buy a truck—it’s a pillar of the community. Our customers aren't just "leads"; they’re our neighbors, our coaches, and our friends. We are looking for a Fixed Operations Director who understands that reputation is everything. You’ll be the heartbeat of our Service and Parts departments, ensuring our shop runs like a well-oiled machine while maintaining the high level of trust our customers expect. If you’re a high-level strategist who isn’t afraid to walk the shop floor and shake hands with a long-time customer, you’ll fit right in. What You’ll Be Doing As the Fixed Ops Director, you are the conductor of the orchestra. Your goal is to balance peak efficiency with top-tier customer care. Lead & Mentor: Oversee the Service and Parts Managers to ensure cohesive operations. We have a dedicated team of technicians; your job is to keep them motivated, trained, and productive. Drive Profitability: Manage P&L for the Service and Parts departments. You’ll be responsible for achieving "100% Service Absorption"—meaning your departments cover the dealership’s entire overhead. Customer Experience (CSI): Monitor and maintain high CSI scores. In a rural area, word travels fast. You’ll ensure every vehicle leaves the shop fixed right the first time. Inventory & Workflow: Optimize parts inventory turns and shop workflow. You’ll identify bottlenecks and implement common-sense solutions to get our neighbors back on the road faster. Compliance & Safety: Ensure the shop stays compliant with all state, federal, and manufacturer regulations. What We’re Looking For Experience: At least 5+ years of automotive management experience (Fixed Ops Director or Service Manager). Familiarity with GM and Stellantis is a huge plus. The "Rural" Edge: You understand the pace of life in rural Kentucky. You value a firm handshake and honest communication. Tech-Savvy : Proficiency with DMS systems and a keen eye for data analytics. Leadership: You lead by example, not by memo. You’re a problem-solver who stays calm when the shop gets busy. Education: High School Diploma required; Associates or Bachelor’s degree in business or a related field is preferred. Why You’ll Love Working Here Competitive Compensation: A strong base salary plus performance-based bonuses that reward your hard work. Benefits Package: Health, dental, and vision insurance, plus a retirement plan with company match. Quality of Life: Skip the city traffic. Enjoy a short commute and the beautiful landscapes of rural Kentucky. Stability: We are a family-owned/locally operated business. We treat our staff like family because they are. Growth: We invest in our people with ongoing manufacturer training and professional development. An Equal Opportunity Employer. #J-18808-Ljbffr AUTOMOTIVE NEWS