Quality Control Manager

Job Description

Job Description

Nalu Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians.

You will receive a comprehensive benefits package that includes:

• Health insurance
• Dental insurance
• Vision insurance
• Pet insurance
• Annual membership to Costco or Sam's
• 401K
• ...and much, much more!

Position Overview: The Quality Control Manager is responsible for developing, implementing, maintaining, and independently administering the contract's Quality Control Plan.

The Quality Control Manager evaluates whether armed and unarmed security services are being performed in accordance with the contract, PWS, Security Post Matrix, Quality Assurance Surveillance Plan, post orders, applicable laws, Government directives, licensing requirements, training standards, and contractor policies.

The position requires an experienced federal-service quality professional capable of conducting objective surveillance across a large, multi-site, continuously operating security program. The Quality Control Manager must identify deficiencies before they affect mission performance, determine root causes, direct corrective and preventive actions, verify resolution, and prevent recurrence.

Essential Duties and Responsibilities:

• Develop, maintain, and implement the contract Quality Control Plan.
• Submit the draft QCP within the required post-award timeframe and maintain the approved plan throughout performance.
• Establish measurable quality standards, inspection methods, surveillance schedules, reporting procedures, escalation thresholds, and corrective-action controls.
• Maintain sufficient organizational independence to objectively assess program performance.
• Conduct announced and unannounced inspections of security posts, personnel, supervisors, records, weapons, equipment, uniforms, vehicles, and facilities.
• Verify that posts are staffed in accordance with the Security Post Matrix.
• Confirm that assigned personnel possess current licenses, security eligibility, CACs, training, firearms qualifications, medical documentation, PAT status, and other required credentials.
• Evaluate compliance with post orders, screening procedures, access-control procedures, patrol requirements, incident reporting, weapons accountability, key control, radio procedures, uniform standards, and professional-conduct requirements.
• Inspect personnel files, training files, clearance records, licensing records, equipment logs, firearm registers, ammunition records, vehicle records, and required deliverables.
• Monitor staffing deficiencies, absenteeism, turnover, overtime, unfilled posts, late arrivals, early departures, relief delays, and other workforce indicators.
• Evaluate the effectiveness of the permanent workforce, relief pool, and surge force without degrading routine post coverage.
• Establish and monitor specific metrics for reducing employee turnover and improving retention.
• Identify, document, classify, report, and track deficiencies, weaknesses, trends, and recurring problems.
• Conduct root-cause analysis and develop corrective and preventive action plans.
• Assign responsible parties and completion dates for corrective actions.
• Verify corrective-action implementation and formally close findings only after effectiveness has been demonstrated.
• Immediately elevate serious safety, security, staffing, firearms, licensing, clearance, conduct, or performance deficiencies.
• Maintain an electronic quality-control database and trend-analysis dashboard.
• Prepare monthly quality reports, inspection summaries, deficiency logs, corrective-action reports, trend analyses, and management-review materials.
• Coordinate with the Program Manager, Deputy Program Manager, Training Manager, Facility Security Officer, Logistics and Equipment Manager, Human Resources, site leadership, and subcontractors.
• Interface professionally with the COR and Government quality-assurance personnel.
• Support Government surveillance, inspections, audits, performance reviews, and corrective-action requests.
• Verify subcontractor compliance with the same quality and performance standards applied to the prime contractor.
• Recommend process improvements, training interventions, policy revisions, staffing adjustments, and risk-reduction measures.
• Protect sensitive personnel, medical, security, classified, and proprietary information encountered during quality reviews.
• Ensure deficiencies are corrected without disrupting security operations.

Mandatory Qualifications:

• Final, adjudicated Top Secret/Sensitive Compartmented Information eligibility.
• Ability to obtain and maintain a Government Common Access Card.
• Bachelor's degree in quality management, business administration, security management, criminal justice, public administration, or a related field.
• Current ISO 9001 Lead Auditor certification or ASQ Certified Manager of Quality/Organizational Excellence certification, or an equivalent qualification acceptable under the solicitation.
• At least three years of experience in quality control or quality assurance management on federal service contracts.
• Demonstrated experience developing and implementing Quality Control Plans in a Department of Defense or military environment.
• Demonstrated experience conducting inspections, audits, root-cause analyses, corrective actions, preventive actions, trend analysis, and performance reporting.
• Ability to objectively evaluate armed-security operations and communicate deficiencies to senior management.
• Strong analytical, writing, documentation, and presentation skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Adobe PDF, and electronic quality-management systems.

Highly Desired Experience:

• Quality-management experience on a federal armed-security, force-protection, law-enforcement-support, or guard-services contract.
• Experience supporting PFPA, the Pentagon, or another high-security DoD organization.
• Experience applying ISO 9001 principles to a large federal service contract.
• Experience with Government QASPs, acceptable quality levels, surveillance methods, and performance remedies.
• Experience inspecting security posts, firearms programs, training programs, personnel credentials, physical-security operations, and accountable equipment.
• Experience monitoring subcontractor quality.
• Experience working with unionized workforces and multiple operating locations.
• Experience designing executive-level quality dashboards and performance metrics.

Conditions of Employment:

• Must be a United States citizen.
• Must successfully satisfy all Government suitability, background, access, and security requirements.
• Must be able to work on-site and travel between PFPA-supported locations throughout the National Capital Region.
• Must be willing to perform inspections during days, nights, weekends, holidays, and emergency operations.
• Must consent to use of the candidate's resume and execute a proposal commitment letter.
• Employment is contingent upon contract award, Government approval, and verification of all qualifications.
• The successful candidate is expected to remain in the position for at least 180 days following Government approval.

Kanaka Family of Companies is an Equal Opportunity Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, marital status, sex (including pregnancy), gender identity or expression, age, disability, veteran status, sexual orientation, genetic information (family medical history), or any other status protected by federal, state or local laws. EEO/AA employer/Vet/Disabled.

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