Dispatcher & Service Coordinator

Job Description

Job Description

Dispatcher & Service Coordinator

Synairgy Mechanical

Location: Wailuku, HI

Job Type: Full-Time, W-2 Employment

Pay: $22.00 - $28.00 per hour

About Synairgy Mechanical

Synairgy Mechanical is a growing HVAC and indoor air quality company serving homeowners and businesses throughout Maui County. We provide installation, service, maintenance, and comfort solutions with a focus on quality work, clear communication, and dependable customer service.

We are looking for a highly organized and customer-focused  Dispatcher & Service Coordinator to help keep our service department running smoothly. This position is a great fit for someone who enjoys coordinating schedules, communicating with customers and technicians, and staying on top of important details in a busy office environment.

What You'll Do

• Answer and direct incoming phone calls professionally 
• Schedule service and maintenance appointments 
• Dispatch technicians and coordinate daily schedules 
• Communicate with customers about appointments and updates 
• Follow up on completed and rescheduled jobs 
• Assist with maintenance scheduling and service coordination 
• Maintain purchase orders and coordinate with suppliers 
• Support the Service Manager with estimates and administrative tasks 
• Monitor email communications and keep office records organized 
• Handle confidential information with professionalism 

What We're Looking For

• Customer service or office coordination experience 
• HVAC, construction, or service industry experience is a plus, but not required 
• Strong verbal and written communication skills 
• Excellent organization and attention to detail 
• Ability to multitask in a fast-paced environment 
• Proficiency with Microsoft Office and office software 
• Professional communication with customers, vendors, and team members 
• Reliable, dependable, and customer-focused

Benefits

Synairgy Mechanical offers a strong benefits package, including:

• 100% paid health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• 11 paid federal holidays
• Paid birthday
• Performance-based bonus opportunities
• End-of-year bonus opportunities
• Training and development
• Opportunity for advancement
• Employee discounts on HVAC repairs, replacements, and installs
• Free HVAC maintenance on your home system
• Supportive, team-focused work environment

Why Join Synairgy Mechanical?

At Synairgy Mechanical, you'll be part of a growing local company where teamwork, communication, and customer service come first. We believe every member of our team plays an important role in our success, and we're committed to providing the training, support, and opportunities to help you grow your career. If you're looking for a stable company with excellent benefits and a positive, team-oriented work environment, we'd love to hear from you.