Patient Care Coordinator

divh2Dental Office Coordinator/h2pModern Practice and Professional Team Were looking to add team members to our successful private dental practice. As our patients first point of contact, youll be the friendly voice, providing exceptional customer service and patient support. Well rely on you to listen to our patients and use your real passion for customer service to meet their needs. Because we believe our individual skills, backgrounds, and passions help us pioneer a new kind of dentistry, well train you to be the best. We believe in creating a positive company culture that embraces personal growth, teamwork, and high levels of trust among team members. SUMMARY: Youre a problem solver and can easily connect with patients! You can handle multiple phone lines while fielding in-office patient requests. We will train you to be skilled at maximizing dental insurance benefits as you are regularly in contact with insurance companies to coordinate and estimate benefits. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. Most importantly, you are here to provide an incredible customer experience. You must have the ability to work at least one evening per week until 7pm and two Saturdays per month./ppDUTIES RESPONSIBILITIES:/pulliNew patient experience management/liliAnswering multi-line inbound phone calls/liliSupport to the clinical team/liliInsurance verifications and treatment estimates/liliPatient tours of the office/liliScheduling appointments/liliPatient communication via phone calls, texts and emails/liliFulfilling patient requests/liliTreatment presentation/liliHandling processing payments refunds/liliManage communication practice management software/liliAdministrative tasks including faxes, scans, etc./liliMaintain cleanliness and organization of the office/liliEntering reporting on office department statistics/liliPerforms other duties as assigned by management/li/ulpCOMPETENCIES:/pulliDiversity/liliEthics/liliCustomer Service/liliAdaptability/liliOrganizational Support/liliPlanning/Organizing/liliProfessionalism/liliTeamwork/li/ulpREQUIREMENTS:/pulliHigh School diploma or general education degree (GED) required, Associates Degree (AA) or Bachelors Degree (BA) (preferred Not Required)/lili2+ years of customer service experience/liliComputer skills required: knowledgeable in Microsoft Office/liliPhysical demands and work environment:/liulliContinually required to sit/liliFrequently required to stand/liliFrequently required to walk/liliFrequently required to utilize hand and finger dexterity/liliContinually required to talk or hear/liliWhile performing the duties of this job, the noise level in the work environment is usually moderate/li/ul/ulpSOFTWARE: Benefits FULL BENEFITS: Medical Dental Vision 401K PTO Vacation/ppA-Team Dental Staffing LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment./p/div