Senior CCaaS Architect: IVR, Omnichannel & API Integrations
Capgemini
Capgemini in the United States (Chicago area) seeks a Senior CCaaS Solution Architect to design end‑to‑end cloud contact center solutions across platforms like NICE CXone and Microsoft CCaaS. You own IVR journeys, omnichannel design, and API‑based integrations, translating complex requirements into scalable architectures. You will lead workshops, define data flows and call flows, and guide WFM, reporting, and CRM integrations (Salesforce, MS Dynamics) while collaborating with delivery teams on #J-18808-Ljbffr Capgemini
Vacancy posted 2 days ago
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