Manager, Operations

Operations Manager

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement.

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded.

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants. Candidates who bring diversity to our team are encouraged to apply.

An Operations Manager at Catholic Charities:

• Applies appropriate techniques and standards in program development and service delivery.
• Develops, recommends and oversees implementation of program policies, procedures and objectives to support our mission.
• Prepares and administers area budget within established guidelines
• Compiles accurate and timely program statistical data to meet reporting requirements. Monitors performance measurements and recommends program improvements
• Ensures that programs and services are in compliance with licensing, accreditation, state and federal standards and other appropriate regulatory or professional requirements.
• Works with the local system of care toward the design, implementation and evaluation of a model of care that is collaborative and strengths-based.
• Maintains professional ties with other service organizations/boards/committees for the benefit of the program.
• Completes necessary administrative duties (paperwork, etc.) timely and accurately.
• Oversees childcare food program to ensure healthy, appropriate and cost-effective foods are served
• Communicates with outside sales, service and supply agencies necessary to maintain, repair and clean the facilities and to obtains bids for building maintenance, renovation and special projects.
• In collaboration with other management, ensures all Samaritan House staff are trained and adhere to operational safety policies and procedures.
• Oversees the systems for ordering and stocking supplies, ensuring efficiency and cost effectiveness.
• Responsible for the repair and purchase of all non-office equipment
• Implements system for donation solicitation and storage, especially for high cost and high use items
• Ensures OSHA, health, safety and cleanliness standards are met at all times.
• On-call for consultation and intervention after hours and on weekends.
• Carries out supervisory responsibilities in accordance with Agency's values and policies, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Promotes and adheres to Catholic Charities' vision, mission, values and Code of Ethics.
• Models Catholic Charities' commitment to treating all persons with respect and dignity.
• Uses creativity and innovation in program development and service delivery.

Requirements:

• Show genuine care and love for people-even on their hardest days
• Ability to stay calm and kind when others are upset
• Ability to hold boundaries without taking things personally
• Thrive in a fast-paced, sometimes chaotic environment
• Consider yourself a true team player
• Have a good sense of humor, strong resilience in the face of challenges, and a compassionate ear.
• Experience working with people in crisis
• Ability to remain calm and respond appropriately in stressful and/or emergencies
• Ability to effectively communicate verbally and in writing
• Basic knowledge of word processing and typing ability to enter resident information
• Understanding of the service population's cultural and socioeconomic characteristics and the methods best suited to meet their needs. Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base

EDUCATION and/or EXPERIENCE:

• Bachelor's degree (BA/BS) from an accredited four-year college or university in a related field; and three to five years related operations experience and/or training; or equivalent combination of education and experience.

COMPENSATION & BENEFITS:

Pay: $60,000 per year

Training: We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma-Informed Care; and many more.

Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including:

• Extensive Paid Time Off (equivalent of 4 weeks accrual for new employees - increasing based on tenure) promoting work-life balance.
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included.)
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave.
• 403 (b) Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.

**Part-time employees (20-29 hours per week) also receive paid annual leave, company-paid holidays, and a 403 (b) retirement plan with agency contribution and match.

Are you ready to join our team? If you are ready to answer the call and make a difference, please submit your application online at ccdenver.org/careers. We look forward to meeting you!

We conduct background checks as part of our hiring process. Drug-Free Workplace

Catholic Charities serves all with respect, dignity, and without discrimination in compliance with all local, state, or federal law. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of employment or volunteer relationships without regard to any status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature (such as Chaplain requiring a clerical background). Unlawful discrimination and/or harassment is inconsistent with our philosophy of doing business and will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

EEO/AA