Data Center Technician 3

Job Title

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Job Description

What you'll be doing:

• Hardware installation & configuration of enterprise servers and cabling infrastructure. • Hardware Break/Fix replacement of FRUs • Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams. • Troubleshooting and resolve Telco Connectivity issues • Troubleshoot & Replace Network Switch equipment • You will communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams. • Documentation of activities and build/modify SOPs • Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables. • System power supplies and cabling install, fix and repair • You should be able to execute small projects on your own and work with your manager in planning and executing larger local projects. • Responsible for providing the first line of onsite field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely. • Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. • Customer support specifications may include product performance, maintenance, product installation, project management, site planning and professional services. • Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. • Understands service processes and options that are linked with the customers specifications. • 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. • Works primarily at customer sites. Duties and tasks are standard with some variation.

Requirements

• Knowledge of server/storage/network hardware. • Strong interest in learning new DC concepts. • Strong verbal and written communication skills • Customer Service skills • Shift schedule Includes weekends and holidays. • 3+ years working in an IT environment. • Experience solving problems on servers, networking devices and IT equipment. • Inventory management experience. Ordering, receiving, and shipping server parts. • Experience taking on-call shifts and ability to respond to critical events as needed. • Experience raising issues to Sr. onsite staff and management as needed. • IT Hardware Concepts knowledge (RAID, SAN, SCIS, Linux/Unix, GRUB) • Knowledge of trunk infrastructure is a plus

Preferred Qualifications

• 2-year or 4-year degree or 3+ Years of experience • 1 year+ experience in Structured Cabling Copper/Fiber, testing of cables, Cooling and Electrical systems concepts inside the data center Works primarily at customer sites located near Ashburn, Reston, and Manassas Virginia.

Responsibilities

Provide a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation.

Works primarily at customer sites located near Ashburn, Reston, and Manassas Virginia.

Qualifications

Disclaimer:Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $32.84 to $71.30 per hour; from: $68,300 to $148,300 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:1. Medical, dental, and vision insurance, including expert medical opinion2. Short term disability and long term disability3. Life insurance and AD&D4. Supplemental life insurance (Employee/Spouse/Child)5. Health care and dependent care Flexible Spending Accounts6. Pre-tax commuter and parking benefits7. 401(k) Savings and Investment Plan with company match8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.9. 11 paid holidays10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.11. Paid parental leave12. Adoption assistance13. Employee Stock Purchase Plan14. Financial planning and group legal15. Voluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3

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