Account Services Representative

Account Services Representative

The Account Services Representative responds efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued. The days and times for this role are as follows: 10:30am to 7:00pm, Monday - Friday with some weekend work.

Essential Function and Responsibilities:

• Answers inbound calls to assist and resolve customers' questions
• Identifies resolutions for customers' issues and concerns
• Submits appropriate paperwork to process resolutions
• Ensures all pending issues are resolved in a timely manner
• Remains updated on company changes to effectively assist distributors
• Utilizing software, databases, scripts, and tools appropriately
• Provide follow-up phone calls to distributors, when needed
• Complies with company policies and procedures
• Addresses employee or customer concerns and/or elevates to the Management team
• Assists employees
• Acts as an ambassador and champion of the company culture, ethics, and values
• Performs other duties as needed.

Education & Experience:

• High School diploma or equivalent
• One (1) to three (3) years of experience in call center, customer services, or general office duties
• Demonstrated experience in learning new processes and working in a high-volume area
• Demonstrated experience in working with various levels of employees with different educational backgrounds, work style habits and employment histories

Computer/Communication Skills:

• Proficient use of MS Office programs: Word, Excel, and Outlook, required
• Ability to get along and work with diverse personalities; tactful, mature, flexible