Counter Sales Manager

Counter Sales Manager – Dallas

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Position Overview

We are seeking a Counter Sales Manager to lead our Dallas counter sales operation. This role is responsible for creating a professional, welcoming, and sales-focused customer experience while leading and developing the counter sales team.

The ideal candidate is a hands-on leader who can build strong customer relationships, coach employees, identify sales opportunities, and continuously improve the counter operation.

Responsibilities

• Lead, coach, and hold the counter sales team accountable for customer service, professionalism, sales, and performance.
• Create a welcoming, knowledgeable, and proactive customer experience that encourages repeat business.
• Drive counter sales through add-on sales, complementary products, promotions, and identifying customer needs.
• Establish and monitor sales goals, KPIs, and performance standards.
• Ensure employees are knowledgeable about products, pricing, promotions, and sales opportunities.
• Resolve customer concerns promptly and professionally.
• Partner with outside sales, Marketing, Purchasing, Warehouse, and Operations to improve customer service and sales.
• Maintain a clean, organized, professional, and visually appealing counter and showroom.
• Monitor inventory availability and communicate customer needs or product gaps to the appropriate teams.
• Identify process improvements and opportunities to increase counter traffic, revenue, and customer retention.
• Provide leadership with regular updates on performance, opportunities, and challenges.

Qualifications & Requirements

• 3+ years of experience in counter sales, inside sales, retail, distribution, or customer service , preferably in a leadership role.
• Proven ability to lead, coach, and develop a team.
• Strong customer service and relationship-building skills.
• Sales-oriented mindset with the ability to identify and pursue opportunities.
• Excellent communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, dependable, proactive, and hands-on leadership style.
• Strong attention to detail and commitment to maintaining high service standards.
• Experience with plumbing, HVAC, water treatment, or related distribution products is a plus.

EQUAL OPPORTUNITY EMPLOYER: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.