Fractional CTO - Customer Success & Support (Due Diligence Expert)
Saviance
Job Title: Fractional CTO - Customer Success & Support (Due Diligence Expert)
Location: Remote (India)
Engagement: Part-time (flexible hours)
Overview:
We are looking for a Fractional CTO with deep expertise in Customer Success and Support to help strengthen our technical due diligence (TDD) process of SaaS companies in this area. This role is ideal for someone who has led customer-facing technology teams, built scalable support infrastructures, and understands the intersection of technology, customer experience, and retention strategies.
The role involves defining what we need to diligence for customer support & success functions within potential acquisitions or investments, and then conducting diligence across multiple deals.
The consultant will provide 5-10 hours of diligence per project across 5-10 Projects, identifying risks, gaps, and opportunities.
Key Responsibilities:
• Define the due diligence framework for assessing Customer Success and Support capabilities within potential acquisitions.
• Conduct technical and operational assessments of customer success & support infrastructure, including tools, automation, integrations, and scalability.
• Evaluate customer engagement metrics, support response times, escalation workflows, NPS/CSAT scores, and retention strategies.
• Assess the technology stack, CRM, AI-driven support, and automation tools used for customer interactions.
• Identify gaps, risks, and inefficiencies in customer success operations, with recommendations for improvement.
• Work closely with the broader due diligence team to integrate customer success diligence into the overall TDD process.
• Deliver structured reports and insights to help inform investment or acquisition decisions.
Ideal Candidate:
• 10+ years of experience in Customer Success, Customer Support, or related leadership roles, with a strong technical background.
• Fractional CTO or technical leadership experience, particularly in SaaS, enterprise software, or technology-driven companies.
• Deep understanding of customer success metrics, support automation, AI-powered support solutions, and retention strategies.
• Experience conducting M&A due diligence, operational audits, or technical risk assessments.
• Strong ability to assess and optimize customer-facing technology stacks (e.g., CRM, ticketing systems, automation platforms).
• Excellent analytical, reporting, and communication skills, with a structured approach to diligence.
- ...Job Title: Fractional CTO (Fluent German) - Technical Due Diligence Location: Remote- India or Germany Job Type: Part Time/On Demand Contract... ...Boston, MA. We deliver software solutions ranging from custom development and software implementation to data analytics...SuggestedContract workPart timeRemote work
Saviance
Boston, MA15 hours ago - ...Subject Matter Expert (SME) Due Diligence and Acquisitions of Technology Companies Location: Remote... ...within the technology sector to support our client's acquisition firm. This contract... ...with leadership to ensure a successful integration that maximizes value....SuggestedContract workRemote work
Saviance
Cambridge, MA3 days ago $150k - $225k
...Technology Services - CTO Domain The Technology... ...) AI Strategy, Diligence & Value Creation... ...structures and talent models to support AI-augmented... ...tools Lead technical due diligence: assess SDLC... ...driving force behind our success, which is why we prioritize...SuggestedInterim roleFlexible hoursShift workAlvarez & Marsal
Boston, MA2 days ago- ...Fractional CTO -AI and AWS Cloud BigRio is looking for a Fractional CTO for one of our startup clients in the Boston area. The CTO will be working with the startup CEO and their technical team to help build the technology roadmap with milestones, projects, resources...Suggested
Saviance
Boston, MA1 day ago $65k - $150k
...values: Do the Right Thing, Customer Success, Employee Success, and Speed.... ...a Work Anywhere company, we support your flexibility to work from... ...Clinical Data Management Product Expert team, you will play a key... ...assistance or accommodation due to a disability or special need...SuggestedWork at officeLocal areaRemote workWork from homeFlexible hours3 days per weekVeeva Systems
Boston, MA4 days ago- ...comprehensive list) ~8+ years of successful SaaS sales with proven quota... .../demonstrate value on how customers are achieving ROI leveraging... ...Success, and Enablement) to support highest quality of service... ...assistance or accommodations due to a disability, please let us...Work at officeRelocation packageFlexible hours
Tomorrow
Boston, MA15 hours ago - ...Deutschland GmbH is looking for a Director in Software Product and Tech Diligence in Boston, Massachusetts. This role requires over 10 years of consulting experience with a focus on tech industry, leading due diligence assessments and business development activities. The...
$150k - $225k
...Director, Software Product and Tech Diligence About Alvarez & Marsal... ...Interim Management Commercial Due Diligence/Strategy Rapid Results... ..., and provide leadership and support for delivery teams in local... ...the driving force behind our success. Our employee experience promotes...Full timePart timeInterim roleLocal areaFlexible hours- Boston Children’s Hospital seeks a qualified Epic Application Support Specialist to serve as a vital resource for assigned Epic applications, ensuring alignment with organizational workflows. The ideal candidate will possess at least one year of Epic application support...
$70 per hour
A technology solutions provider in Boston is seeking a Mid-Senior Level Linux System Administrator to manage and maintain an HPC cluster. The ideal candidate will have over 10 years of experience in Linux system administration and familiarity with the Slurm job scheduler...Remote jobPermanent employmentFull timeRelocation- ...Massachusetts is seeking a Remote Travel Specialist to provide exceptional support to clients throughout their travel journey. In this role, you'... ...and enjoyable experience. Excellent communication skills and a customer service background in travel or hospitality are essential....Remote job
$150k - $225k
...intelligence enablement - to support AI-ready, insight-... ...AI Strategy, Diligence & Value Creation Identify... ...experience of successfully navigating, rolling out... ...landscapes: identify customizations that block AI-native... ...Solutions Architect Expert, AWS Solutions Architect...Interim roleFlexible hoursAlvarez & Marsal
Boston, MA1 day ago- A technology services company is seeking a Veeva Vault Safety L3 Support Specialist based in Cambridge, MA. The ideal candidate will provide troubleshooting and support for Veeva Vault Safety, serve as a system administrator, and possess knowledge of GxP systems. Experience...Temporary work
- ...global payments company, based in Boston, is seeking a Software Support Specialist III to assist clients with complex payment queries. This role requires a Bachelor's Degree and at least 4 years of customer-facing experience in a SaaS environment, ideally with Netsuite...
- ...response, ensuring effective monitoring and patient management. Responsibilities include administering medications, operating life-support equipment, and collaborating with healthcare teams. This role offers an opportunity to make a significant impact on patient lives and...
$81.15k - $83.57k
...Career Center programs, ensuring that infrastructure, systems, and support services enable staff to effectively deliver workforce... ...according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity,...Permanent employmentFull timeLocal areaRemote workAction For Boston Community Development
Cambridge, MA3 days ago$121.14k
Honeywell International, Inc. is hiring a QCS Advanced Field Service Engineer to support on-site installation and servicing processes at our remote location. The engineer will provide technical presentations and drive continuous improvement initiatives in field services...Remote job- Brigham and Women's Hospital, Inc. is seeking a skilled professional to conduct Cardiopulmonary Bypass (CPB) independently, tailoring support to each patient during cardiac surgeries. The ideal candidate will have at least 2-3 years of experience and a Bachelor's in Health...
- The Massachusetts Institute of Technology (MIT) is seeking an IT Support Specialist for its Information Systems and Technology (IS&T) department. This fully remote role involves identifying and resolving complex IT issues, collaborating on projects, and assisting in the...Remote job
- A reputable IT support firm in Massachusetts is seeking an experienced IT Support Specialist to provide excellent support in a dynamic work environment. The candidate will be the first point of contact for IT issues, monitor ticketing systems, and collaborate with IT staff...Work at office
- Haemonetics Software Solutions is seeking an IT Site Support Specialist in Boston, Massachusetts. This on-site role involves providing advanced support for technical issues, supporting remote users, and managing office technology needs. The role requires collaboration with...Work at officeRemote workFlexible hours
$68.2k - $116k
Haemonetics Corp is seeking an IT Site Support Specialist in Boston, MA. This on-site role involves providing advanced support for escalated technical issues, assisting both on-site and remote users, and managing office technology needs. Candidates should have at least...Work at officeRemote workFlexible hours$191.19k - $318.64k
...and semiconductor markets for customers in over 100 countries. Learn... ...organization is seeking an Expert-Level Services Account Manager... ...Services, and Digital/Software Support-acting as the primary... ...complex-deal sales execution Success Indicators Annual growth...Contract workKeysight Technologies
Boston, MA4 days ago- ...Job Title: Fractional Scrum Master Location: Remote Duration: Part time About the Role The Fractional Scrum Master will... ..., ensure alignment between cross-functional stakeholders, and support teams in delivering high-quality outcomes. The ideal candidate...Part timeRemote work
Saviance
Boston, MA15 hours ago - Flywire is looking for a Software Support Specialist I to join our team in Boston, MA. This role involves delivering prompt and accurate... ...will have a Bachelor’s Degree and 1-3 years of experience in a customer-facing position at a SaaS company. Key responsibilities include...
- A multidisciplinary design firm is seeking a skilled Field Survey Technician based in Fort Worth to support various projects by capturing accurate site data. This entry-level position involves extensive national travel and physically demanding tasks, using specialized scanning...Flexible hours
- ...engines for outdoor power equipment. The role requires diagnosing mechanical issues, performing routine service, and providing customer support virtually or in person. Applicants should have a high school diploma, basic knowledge of small engines, and proficiency in...Remote jobFlexible hours
$65k - $150k
...values: Do the Right Thing, Customer Success, Employee Success, and Speed.... ...a Work Anywhere company, we support your flexibility to work from... ...The Role As a Product Expert for Veeva Compass, you will... ...assistance or accommodation due to a disability or special need...Work at officeLocal areaRemote workWork from homeFlexible hours- ...Chief Information Officer (CIO) and Chief Technology Officer (CTO) About the Company Expanding company in the payments & neo... ...background in merchant acquiring to join their leadership team. The successful candidate will be responsible for defining and executing the...Remote work
- ...Job Title: Chief Technology Officer (CTO) - AI Transformation Employment Type... ...credibility with strong business acumen and has successfully led AI initiatives from concept to... ...and Business leaders to embed AI into customer-facing and internal platforms Guide...Full timeRemote work
Saviance
Boston, MA3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Fractional CTO - Customer Success & Support (Due Diligence Expert). Be the first to apply!
- chief technology officer cto Boston, MA
- director of technology Boston, MA
- startup cto Boston, MA
- chief technology officer - healthcare Boston, MA
- director of educational technology Boston, MA
- director of information technology Boston, MA
- cto Boston, MA
- subject matter expert Boston, MA
- guest service support expert Boston, MA
- fulfillment expert Boston, MA