EM Field Technician I, Electronic Security- Austin TX

H-E-B Electronic Maintenance Field Technician I

H-E-B is a leading innovator in technology, and our Digital Technology Partners collaborate to design, construct, implement, and support technology solutions. As an Electronic Maintenance Field Technician I- Electronic Security, you'll assess, prioritize, investigate, resolve, and track trouble tickets related to electronic maintenance or electronic security equipment and systems. You'll travel to sites where equipment is located. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service.

Partner-owned means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... customer service skills? HEAD FOR BUSINESS... willingness to gain technical knowledge and experience? PASSION FOR RESULTS... drive to be a motivated, self-disciplined team player?

We are looking for:

• A related degree or comparable formal training, certification, or work experience
• 0+ years of experience
• Valid driver's license and excellent driving record to drive company vehicle

What is the work?

• Troubleshooting / Testing / Repair & Replacement / IT:
• Acts as maintenance generalist who handles on-site servicing, diagnostics, and repairs for products or equipment could range from computers, heating and cooling systems, security systems, and more.
• Completes duties with instruction and under supervision.
• Troubleshoots / repairs / replaces malfunctioning equipment; travels to sites where equipment is located.
• Identifies problems using electronic testing equipment.
• Tests functionality of newly installed equipment to evaluate system performance under actual operating conditions.
• Performs project work on new Store installs, hardware refreshes, and new technology implementation, etc.
• Completes appropriate paperwork; maintains records as required.
• Electronic Maintenance:
• Receives / assesses / prioritizes / investigates / resolves / tracks trouble tickets related to LAN/WAN equipment, PCs, and laptops, point of sale (POS) equipment, voice and data communications, iOS Devices, etc.
• Installs / configures / maintains PCs and desktops, printers, and related peripherals (local and networked)
• Installs / configures / troubleshoots / repairs / replaces POS equipment (e.g., PC, monitor, cash drawer, printer, scanner, scale, credit card and check readers, customer displays, and keyboards)
• Troubleshoots / repairs Cat6 data lines.
• Installs / configures / troubleshoots / repairs access points and wireless equipment.
• Installs / configures iOS devices.
• Performs network troubleshooting to isolate, diagnose, and resolve problems.
• Provides user support on network technical issues.
• Electronic Security:
• Receives / assesses / prioritizes / investigates / resolves / tracks trouble tickets related to burglary equipment, video surveillance equipment, access control equipment (i.e., Genetec, AMAG), and voice and data communications equipment.
• Installs / configures / maintains burglary hardware, including control panels, network interface NVR systems, keypads, batteries / charger modules, transformers, relays, contacts, motion detectors, glass break detectors, wireless receivers / transmitters / interfaces, remotely programs alarm panels.
• Installs / configures / maintains digital video recorders, video cameras, power supplies, surge protectors, and public view monitors.
• Upgrades / programs DVR hardware.
• Installs / configures / maintains access panels, door strikes, badge readers, motion detectors, network interfaces, battery backups, and transformers, remotely programs access panel software.
• Troubleshoots / repairs malfunctioning dial tone issues internally up to Telco D-Marc.
• Troubleshoots and repairs network interface connections.
• Customer Interaction:
• Represents business culture, empathic and attentive in interacting with customers when approached.
• Knows how to resolve conflicts while maintaining positive impressions.
• Build strong relationship with customers.

What is your background?

• A related degree or comparable formal training, certification, or work experience
• 0+ years of experience
• A+ certification from CompTIA (preferred)
• A+ / Network+ certification (preferred)
• Certification in electronics or electrical technology (preferred)
• Minimum age 21 (mandatory)
• Must have a valid U.S. drivers license for 3+ years and currently have a valid Class C Texas drivers license (no CDL required)
• Excellent driving record
• No moving violations or preventable accidents in the past 3 years
• No DWI, DUI, or related convictions; no felony convictions
• No suspended or revoked driver licenses, permits, or privileges in any state / county (mandatory)

Do you have what it takes to be an H-E-B Electronic Maintenance Field Technician I?

• Working knowledge of MS Windows / MS Office
• PC skills
• Customer service skills
• Verbal / written communication skills
• Time management and organization skills; focused attention to detail
• Ability to transport and operate scissor lift
• Must be in Austin, TX
• Function in a fast-paced, retail, office environment
• Drive to and from Stores for service calls
• Travel by car or plane with overnight stays
• Regularly lift 20+ lbs.
• Occasionally lift and carry 50+ lbs. (mandatory)
• Load / unload parts into vans in all weather conditions
• Work underneath checkout counters, in offices, or in all Store locations where electronic equipment is installed.
• Work extended hours.
• Stay available to rotate on a 7x24 on-call schedule.
• Constantly bend, squat down, stand to work in any area, from offices to mechanical rooms
• Work on ladders and mechanical scissor lifts of various heights