Tour Guide

Canyon Ranch Austin Outdoor Sports Director Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives. Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality. Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career it offers the opportunity to make a meaningful impact on the lives of others every day. Join the founding team at Canyon Ranch Austin. Recruitment is underway today, with anticipated start dates beginning in Fall 2026. Responsibilities What You'll Do as a Canyon Ranch Colleague: Serve as an ambassador of fun, engaging guests, keeping them entertained and safe during outdoor sports and activities. Lead and instruct guests in proper operation, safety, and techniques for biking, hiking, and other outdoor programs, ensuring all safety requirements are followed. Operate 15-passenger vans and trailers safely, following all traffic rules and Canyon Ranch protocols, including fueling and vehicle care. Maintain and prepare all Outdoor Sports (ODS) equipment, perform pre- and post-event setup and cleanup, and ensure work areas are clean and organized. Deliver exceptional guest service by monitoring participation, adapting activities to guest needs, and fostering a positive, professional experience. Collaborate effectively with team members, taking direction from supervisors and adhering to departmental operations and Canyon Ranch guest service standards. Qualifications What You'll Need to Be Successful: High school diploma or GED required; 2+ years of experience in guiding, recreation, sports, or customer service preferred. Must be 21 years or older with a valid state driver's license and a clean driving record for the past 3 years. Flexible schedule with availability on-call, weekdays, weekends, and holidays; work is physically strenuous and performed outdoors. Strong interpersonal skills required; must enjoy engaging with guests and facilitating conversation easily. Required certifications: First Aid within 90 days (Wilderness First Aid preferred), MA driver's license meeting Group A requirements, and ACCT Facilitator Training if leading ropes course activities. Lifeguard certification preferred What You'll Receive as a Canyon Ranch Colleague: Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide. Generous health plan including Health, Dental and Vision after 30 days of employment. 25 Days of personal and holiday time off (vacation, sick and holidays) Supplemental Health care options (including Accidental, Critical Illness and Hospital care) Employer-paid life insurance and Employee Assistance Program Paid Maternity leave A supportive, collaborative work environment with opportunities for professional growth. The pay rate for this position starts at $22.60/hour. The wage for this role may take into account factors for compensation decisions including but not limited to skill sets; experience and training; licensure or certifications; and other business and organizational needs.