Assistant Manager, Service Operations

Title: Assistant Manager, Service Operations

Location: Atlanta, GA

POSITION SUMMARY

The Assistant Manager, Service Operations provides hands-on leadership and operational oversight for multiple service crews supporting mission-critical facilities. This position is responsible for ensuring safe, efficient, and high-quality execution of installation, commissioning, and maintenance services across assigned lines of business.

The Assistant Manager plays a key role in technician development, operational coordination, and customer satisfaction while enforcing company policies, safety standards, and regulatory compliance. This role serves as a critical link between field operations and senior management, ensuring performance expectations are met and continuously improved.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide day-to-day leadership, supervision, and administrative oversight of multiple service crews.
• Manage crews across multiple lines of business, including coordination between HVAC and DC Power teams.
• Plan, implement, and maintain work systems, procedures, and policies that promote operational efficiency and technician performance.
• Delegate tasks, establish priorities, and set clear deadlines for teams.
• Perform site walks, labor assessments, and estimating for potential new work opportunities.
• Enforce all safety programs, ensuring adherence to OSHA, EPA, and company safety standards.
• Ensure operational, maintenance, and emergency Methods of Procedure (MOPs) are strictly followed.
• Maintain a high standard of service quality by enforcing customer service expectations and quality control measures.
• Identify, analyze, and document operational or project deficiencies and develop corrective action plans to prevent recurrence.
• Maintain familiarity with applicable federal, state, and local codes, regulations, and industry standards.
• Communicate job expectations clearly and consistently.
• Monitor, evaluate, and appraise employee performance.
• Coach, train, motivate, and mentor technicians to support skill progression and workforce development.
• Address performance issues through counseling, corrective action, and disciplinary processes as needed.
• Foster an inclusive, professional, and open communication team environment.
• Actively listen to feedback from team members and resolve workplace issues or conflicts.
• Review and approve weekly timesheets and labor reporting.
• Develop and review SOPs, MOPs, EOPs, JHAs, and other technical documentation and reports.
• Maintain accurate operational records and contribute to continuous improvement initiatives.
• Travel to additional locations as required (approximately 25-30%).

QUALIFICATIONS

Education/Experience

• High school diploma or equivalent required.
• Demonstrated knowledge of OSHA and EPA standards related to construction and services.
• Experience writing technical documentation, including MOPs, SOPs, JHAs, and operational reports.
• Strong organizational, analytical, and problem-solving skills.

Computer Skills

• Excellent written and verbal communication skills.
• Ability to communicate effectively with technicians, management, and customers.
• Proficiency with Microsoft Office and general business software applications.

Certificates and Licenses

• OSHA certification preferred.
• Must be a U.S. citizen.

Supervisory Responsibilities

This position supervises multiple crews within the Service Operations Department. Responsibilities are carried out in accordance with company policies and applicable laws and include interviewing, hiring, training, assigning work, evaluating performance, rewarding and disciplining employees, and resolving complaints or operational issues.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; standing and walking are required.
• The noise level in the work environment is usually moderate.
• The employee must occasionally lift and carry up to 50 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

CPG Beyond, INC is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

*We utilize E-Verify

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Pay Range: $74,851 - $112,222 per year